for Retail & Consumer Goods
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Agentforce Success: Customer Feature
Read ItHow quip uses Agentforce to Handle FAQs
quip implemented Agentforce Service Agent to streamline support, starting with warranty and troubleshooting inquiries. The impact was immediate: a 48% increase in deflection and faster case resolution—making exceptional service easier than ever.
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Agentforce for Retail & Consumer Goods
Order Status (WISMO)
For retail businesses, Agentforce streamlines WISMO by providing real-time order tracking, sending automated alerts for issues, and detecting duplicate orders. This keeps customers informed and reduces strain on support teams.
Product Suggestions
Agentforce uses purchase history to recommend items, showing real-time inventory, and offering alternatives or waitlist/back-in-stock notifications. This drives sales while enhancing the shopping experience.
Refunds and Returns
Agentforce can initiate returns for your customers, offering self-service refund processing for 24/7 support.
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Try Out Voice for Retail & Consumer Goods
OUTCOMES WE ARE SEEING
Most contact centers see 70–80% of inbound traffic come through voice at $15 per call, that adds up fast.Agentforce for Voice deflects over 50% of those calls!
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Delivering outcomes that ensure maximum value
80%
Increase in Deflection Rate
63%
Decrease in avg. monthly phone calls
40%
Surge in efficiency for chat channel traffic
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