NeuraFlash Welcomes Lynn Olson, New VP of Amazon Connect!
It is with much excitement that we welcome Lynn Olson to the NeuraFlash team! Lynn, a strategic and passionate leader with 20 years of experience in the customer service and contact center industry was most recently the VP of Sales and Marketing at PTP, where she significantly grew their Customer Experience (CX) organization, which included a Contact Center and a CRM solution practice across the enterprise. Prior to PTP, Lynn was a Senior Technology Solution Professional at Microsoft where she worked to develop and support their speech journey, (e.g. SpeechServer/UC). Additionally, as a Senior Applications Engineer for Nuance, Lynn brings a technical perspective for designing, developing and innovating AI solutions for large enterprise clients.
As Vice President of Amazon Connect here at NeuraFlash, Lynn will be working to grow our partnership to provide innovative and customer-focused solutions to drive excellence for our customers. Her strategic relationships, developed from her years of consulting experience in the CX space, will contribute to the development and growth of our business with the Amazon Connect ecosystem.
“The NeuraFlash team and I are delighted to have Lynn Olson join the team! Along with an upbeat energetic approach, Lynn brings an immense amount of leadership and experience in the AI, Contact Center and the Telephony industries. Additionally, she brings a customer centric approach which helps us to ensure that we meet customer expectations & deliver positive outcomes. As we continue to embark on an amazing journey with our awesome partners in Salesforce and Amazon, Lynn will help us take advantage of the opportunity. In summary, Lynn is an absolute home run! We feel very fortunate to be her teammate and are super excited about the future ahead!” -Brett Chisholm, CEO, NeuraFlash.
When it comes to ensuring that our customers are leveraging best-in-class solutions to invest in the future of their Contact Centers, Lynn will get the job done. She is persistent in the pursuit of customer success and knows how to effectively and efficiently deliver results. Her rich experience in business consulting will help us to align strategically with Amazon Connect teams to meet go-to-market strategies and will also help us to create frictionless customer experiences.
“I have known Brett Chisholm and John Hostetler for 15+ years,” Lynn said. “Because of their great leadership, I know this is a company that values their people and solutions. The long-term goals and growth strategy of where NeurFlash is heading is a big reason why I joined the team. I couldn’t be more excited about this opportunity!”
To get to know Lynn on a more personal level, we asked her “What are some facts that people might not know about you?”
- While she loves Northern CA (which is home now), her roots are still in Minnesota with her family.
- She loves to “glamp” with her husband and 8 year old son! They love to explore national parks along with plenty of hiking and mountain biking.
- Lynn is a Soul cycle enthusiast and is bummed when she has to miss a day!
- Lynn holds an MBA from Carlson School of Management, University of Minnesota, with an emphasis in International Business.