The Consolidated and Refined View of All Customer Data in Service Cloud
Go from Toggling Screens, Cluttered UIs, and Error-Prone Manual Processes to a one screen, AI enhanced interface with a 360 historical view of the customer.
Home Grown Solutions
Lots of Sticky Notes
Copy & Pasting
Multiple Data Sources
Elegant User Interface
360 Historical View of Customer
Seamless AI Integrations
Neuraflash leverages the latest and greatest Salesforce tools such as, Omni-Channel to ensure cases make their way to the right agents with the right skills to support your customers.
We will work closely with your team to ensure we capture all of the applicable business requirements to support your case lifecycle. Neuraflash takes a “success metrics first” approach where we will evaluate your success criteria at the start of the project and make sure it is applied directly into our design. Our goal is to provide your customers the best possible experience and make sure your executive team has the visibility and reporting they need to run the business.
Salesforce Entitlements and Milestones can be leveraged to make sure SLA’s are consistently met on cases coming through any channel. Additionally, we will help stand up the appropriate SLA compliance reporting to make sure no cases fall through the cracks.