Agent Experience Powered by AI
Give your agents the necessary tools & guides they need to provide a best-in-class customer experience and serve customers efficiently to reduce service costs.
Leverage AI to empower your Agents
Predictive Actions to Streamline the agent-customer experience
Next Best Action
Custom Recommendations: Query Data, Filter/Sort Propositions, Make Decisions, Record User Reactions to Recommendations
The NeuraFlash NBA Journey
Work with you to identify and define the recommendations library (based on verticals, and businesses). Define strategies to surface recommendations at the right time to the right people.
Integrate your service channels (bots, Email2Case, Communities) with Next Best Actions via NeuraFlash’s NBA Lightning components. Optimize the recommendation based on NeuraFlash NBA Insights.
Einstein Case Classification
Use Einstein Case Classification to recommend or populate picklist and checkbox field values for new cases based on past data.
AutoPilot fully resolves repetitive support cases.
AutoPilot uses AI to understand questions and intelligently connects them with back-end systems and processes to fully resolve customer support queries.
CoPilot is AI support for your support team.
By auto-classifying cases and suggesting correct answers, CoPilot helps agents improve accuracy, reduce case handling time and double their productivity.
Get closer to a vision of a Universal Agent
With an AI powered Service Cloud Console, leverage expertise and best practices in designing an elegant service cloud console powered by AI for your agents
360 Historical View of Customer
Connected Agent Experience
Unified Agent Desktop connecting offshore-onshore and CTI integrations to help streamline agent efficiency and unification of the entire contact center.
Out of the Box Service Cloud
Reports & Dashboards
We have in house experts with the appropriate business acumen, to intelligently set up the simple reports that come with Salesforce Service Cloud.
Go beyond simple reporting with Einstein Analytics. Leverage custom dashboards tailored to your contact center KPIs.