Unifying the Agent Experience

True Omni Channel with Service Cloud Voice
Live Webinar
Tuesday, July 21, 2020
11:00 am
EST
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About This Event

In our ever changing world, the shift to go digital has never been more important! Having a system that encompasses all your digital needs in ONE platform and allows your agents to handle calls directly from home has become necessary in our current environment.

Service Cloud Voice will allow you to “modernize” your contact center by embedding your phone service directly into your Service Cloud Console. This will allow you to improve your agents efficiencies by decreasing the swivel chair approach and also allow you to have a 360 view into your customers.

In this webinar, we will cover:
• What is Service Cloud Voice and when you
will be able take advantage of this product
• Demo how your Service Cloud console will
look with Service Cloud Voice.
• Quick ways to get started today.

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Speakers
 Unifying the Agent Experience
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