What We Do - Amazon Solutions

Amazon Lex

Use a fully managed artificial intelligence (AI) service with advanced natural language models to design, build, test, and deploy conversational interfaces in applications.

A leader in AI for
20+ Years

20+ years of contact center technology experience

100% of Employees are AI Certified

250+ Amazon Connect Implementations

Why Amazon Lex?

Omni-Channel Integration

Unified voice, chat, and digital channels

Advanced Conversational AI

GRXML and VXML conversion, intelligent Lex bots, Generative AI capabilities

Security and Compliance

VoiceID with multi-factor authentication

Nuance vs Amazon Lex for your Contact Center

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Customers we LOVE.

U.S. Insurance Carrier

As one of the largest insurance carriers in the U.S., this Fortune 100 company is already seeing returns like a 52% increase in SLA performance after rolling out Amazon Connect and Amazon Lex.

This customer's modernization journey started with migrating 2,600+ contact center agents across 12 business units to Amazon Connect, replacing aging on-prem systems. Amazon Lex now powers natural-language self-service across every business unit, with ongoing AI optimization through Contact Lens building a scalable, cloud-native foundation for intelligent customer engagement.

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Facing Nuance End Of Life?

With Nuance announcing its end of life in July 2026, many organizations are feeling the pressure.

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Need to migrate off Nuance by July 2026

Lack of expertise in migrating to Amazon Connect

Concerns about costs and future-proofing

Fear of service & operational inefficiencies

NeuraFlash is Your Ideal Migration Partner

Industry-Leading Expertise

20+ years of contact center technology experience

Strategic Migration Solutions

Pure lift-and-shift, modernization, phased rollouts

Future-Ready Technology

Fix assets faster, the first time

Inform Strategy

Increased visibility to inform asset servicing strategies.

FAQs

Address common questions related to Nuance Migrations, Amazon Lex and Amazon Connect

What is the risk if I don't move or migrate to a different platform?

Failing to migrate from Nuance or choosing a weaker platform can overwhelm your call center, reducing agent productivity and self-service rates. Industry data shows 60% of customers expect self-service, and businesses without effective solutions see a 30% drop in satisfaction. Outdated tech also leads to lower call containment and higher customer churn.
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How long will the migration process take, and will it disrupt our operations?

The timeline for migration depends on the complexity of your IVR and contact center setup, but NeuraFlash’s phased migration approach ensures minimal disruption to your operations. Our team has over 20 years of collective experience in natural language IVR and AI-driven solutions. By leveraging proven migration strategies, and our IVR Migration Tool, we reduce downtime and seamlessly transition your system. 78% of businesses that transitioned to Amazon Connect report improved operational efficiency within the first six months.
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What are the cost implications of migrating to Amazon Connect with NeuraFlash?

Migration timelines vary based on the complexity of your IVR, but NeuraFlash’s phased approach minimizes disruption. With 20+ years of IVR and AI expertise, we ensure a smooth transition using proven strategies. Additionally, 78% of businesses migrating to Amazon Connect see improved efficiency within six months.
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How can NeuraFlash ensure a successful migration from such a complex, legacy system like Nuance?

NeuraFlash’s leadership has decades of experience in AI and natural language IVR, including key Nuance innovations. Our IVR migration tool efficiently modernizes workflows, and our speech scientists ensure your tuned grammars seamlessly transition to Amazon Connect. Led by the former Nuance voice design leader, we optimize your IVR for a modern conversational experience. Our tailored solutions have delivered up to 20% better call containment and 15% higher customer satisfaction post-migration.
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