for Communications & Media
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100+
Dedicated Agentforce Resources
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CSAT Score
Agentforce Success: Customer Feature
Read ItHow quip uses Agentforce to Handle FAQs
quip implemented Agentforce Service Agent to streamline support, starting with warranty and troubleshooting inquiries. The impact was immediate: a 48% increase in deflection and faster case resolution—making exceptional service easier than ever.
Featured Agentforce Programs
Check out our Agentforce offerings that help drive ACV and close business fast
Agentforce for Communications & Media
Troubleshooting
Agentforce guides customers through device resets, connectivity checks, and service restarts directly in chat or voice channels. This helps resolve common issues instantly without agent intervention and reducing call volumes.
Self-Service Account Management
Reinvent customer experiences with the most comprehensive set of artificial intelligence and machine learning services from AWS.
Proactive Updates
Agentforce can proactively notify customers about outages, service disruptions, or scheduled maintenance, while providing real-time status updates and expected resolution times—cutting inbound call spikes and enhancing transparency.
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Try Out Voice for Communications & Media
OUTCOMES WE ARE SEEING
Most contact centers see 70–80% of inbound traffic come through voice at $15 per call, that adds up fast.Agentforce for Voice deflects over 50% of those calls!
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Delivering outcomes that ensure maximum value
80%
Increase in Deflection Rate
63%
Decrease in avg. monthly phone calls
30%
Decrease in time to onboard
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