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Agentforce Success: Customer Feature
Read ItNeuraFlash helps Vivint build a wall-to-wall AI powered contact center with Agentforce
Vivint uses Agentforce Service Agent to deliver instant smart home support via in-app or web chat, guiding customers through resets and troubleshooting without live agents. This streamlines processes, speeds response times, and is projected to save $500K through deflection alone.
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Agentforce for
High Tech
Product Recommendations
Agentforce helps hightech businesses make suggestions based on purchase history: upgrades, product bundles, provide customers with personalized content and more!
Troubleshooting
With Agentforce tech businesses to give customers quick, self-service answers for common issues like managing subscriptions or recovering accounts. By serving this content proactively, companies reduce support volume and improve the customer experience.
Lead Management
Better analyze intent signals, past interactions, & predictive analytics to prioritize high-value prospects
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Try Out Voice for High Tech
OUTCOMES WE ARE SEEING
Most contact centers see 70–80% of inbound traffic come through voice at $15 per call, that adds up fast.Agentforce for Voice deflects over 50% of those calls!
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Delivering outcomes that ensure maximum value
80%
Increase in Deflection Rate
42%
Decrease in live support cases
30%
Decrease in time to onboard
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