for Public Sector
100+
Agentforce Projects (and Counting!)
100%
Employees are AI Certified
100+
Dedicated Agentforce Resources
4.9/5
CSAT Score
Try Out Voice for Public Sector
OUTCOMES WE ARE SEEING
Most contact centers see 70–80% of inbound traffic come through voice at $15 per call, that adds up fast. Agentforce for Voice deflects over 50% of those calls!
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Citizen Services Assistant
Help citizens access government services, submit applications, get information about public programs and more.
Public Transportation Guide
Assist with transit schedules, route planning, and transportation services.
Automated Information Line for Public Services
Provide citizens with easily accessible information on routine public service topics via voice.
Agentforce Success: Customer Feature
Read ItHow Service Cloud Voice and Amazon Connect Are Changing Global Contact Centers
A large contact center partnered with NeuraFlash to scale operations using Amazon Connect, Service Cloud Voice, and AI, achieving a 56% deflection rate and resolving 95% of Tier-One inquiries through self-service.
Agentforce for
Public Sector
Service and Inquiries Handling
Government agencies manage a high volume of routine inquiries, from application status and permits to benefit eligibility, complaints, and meeting schedules. With Agentforce, many of these can be automated through conversational agents, reducing staff workload and improving response times.
Complaint and Compliance Processing
Use Agentforce to manage, triage, and analyze complaints; detect similar complaints; check regulatory code violations; prepare inspection summaries and more
311 Service Requests and Bylaws Automation
Automatically handles requests requests such as potholes, waste management, street light repair, property zoning & more
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Featured Agentforce Programs
Check out our Agentforce offerings that help drive ACV and close business fast
Delivering outcomes that ensure maximum value
80%
Increase in Deflection Rate
63%
Decrease in avg. monthly phone calls
30%
Decrease in time to onboard
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Get access to our exclusive offerings
Discover how AI can best fit into your business
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