Agentforce
Delivering outcomes that ensure maximum value
A leader in AI for
20+ Years
50+ Agentforce Projects
100% of Employees are AI Certified
Only Salesforce Partner with a
dedicated UX/UI design team
Why Agentforce?
Reduce manual workloads
Scalable, Consistent Support
Enhance Decision-Making
Customers
we LOVE.
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Revolutionizing Troubleshooting with Agentforce
Together, Salesforce and NeuraFlash helped Vivint fully leverage Salesforce’s advanced AI capabilities by strategically with features like quick customer and device identification, adaptive troubleshooting guidance, and AI-powered escalation have transformed Vivint’s service experience. Customer support is now faster, more effective, and seamless, creating a better experience for both customers and agents. NeuraFlash is now helping guide Vivint through more ways AI can improve efficiencies across their business.
Quip builds delightful customer service and increases deflection with Agentforce Service Agent
Implementing Agentforce Service Agent with NeuraFlash alongside digital engagement and in-app/web messaging, they streamlined handoffs to live agents and began with a simple FAQ use case has already brought them a 48% increase in deflection rate and reduced case handling time.
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FAQs
What is Agentforce?
Salesforce Agentforce is a platform for building autonomous AI agents, empowering businesses to manage key tasks without human intervention.
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What’s our take on Agentforce and its potential?
We’re thrilled that Agentforce brings together GenAI, automation, and data to actually get work done—not just generate or find answers. It has the power to drive real transformation in business operations, potentially increasing self-service and efficiency by over 40%!
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Why do I need an SI for an Agentforce implementation?
The exciting developments around Agentforce now allow users to seamlessly interact with their bots. However, building an effective bot is more than just a technical challenge—it’s an art. While AI has advanced in understanding conversations, it still faces difficulties in prioritizing relevance during interactions. This is where the creative aspect comes into play. Crafting a successful bot requires blending science with creativity, establishing proper guardrails, and focusing on training and conversational skills—all of which are becoming increasingly essential.
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Whats the difference between Agentforce and Copilot?
Copilot was actually the first example of what is now called Agents, which are job-specific AI-powered tools to get work done automatically. Copilot is designed to assist employees with data retrieval and simple tasks, focusing on operational support rather than direct customer interaction. It enhances the capability of employees to assist customers through human interaction. In contrast, Service Agents, Sales Agents, Sales Coach Agents, and custom-built agents are designed to perform specific roles, understand tasks, and execute them directly. The ROI for Copilot is more indirect, as it speeds up information retrieval and reduces manual effort. However, the ROI for Agentforce is direct—it leverages AI and automation to accomplish tasks quickly and accurately.
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