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Agentforce Success: Customer Feature
Read ItHow One Major HLS Provider Partners with NeuraFlash to Transform Patient Scheduling
Outdated scheduling systems were holding back one major Health & Life Sciences provider, until they partnered with NeuraFlash. We're transforming their scheduling model by treating clinic chairs (not nurses) as the schedulable resource. The result? More efficient appointment booking, increased chair utilization, and a self-service portal that empowers patients while freeing up staff.
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Agentforce for
MedTech & Healthcare
FAQs
For healthcare businesses, Agentforce can help customers quickly find answers to common needs like scheduling appointments, checking insurance coverage, or refilling prescriptions. This self-service approach saves time for both customers and staff while improving overall satisfaction.
Plan Enrollment
Guide customers through key steps like new enrollments, comparing plans, and receiving deadline reminders. They can also suggest personalized options, making the process faster, easier, and more tailored to individual needs.
Appointment Management
Agentforce can help customers schedule visits, get reminders, and complete health questionnaires in advance. They also support coordination with specialists, streamlining the entire care process.
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Try Out Voice for MedTech & Healthcare
OUTCOMES WE ARE SEEING
Most contact centers see 70–80% of inbound traffic come through voice at $15 per call, that adds up fast.Agentforce for Voice deflects over 50% of those calls
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Delivering outcomes that ensure maximum value
80%
Increase in Deflection Rate
63%
Decrease in avg. monthly phone calls
30%
Decrease in time to onboard
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