Field Service Lightning Customer Success Story: Samson Rope

Samson Rope Optimizes Field Service Operations with Field Service Lightning

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Challenge

No concrete solution to track, schedule and document field service operations

Manual processes and lack of visibility into workload demands and resource scheduling

No formal process to track work orders, billable customer service or appointments

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Solution

Deployed Field Service Lightning enabling visibility into scheduling & service appointments

Customized processes within Field Service Lightning to increase operational efficiency

Generated new revenue in their service operations

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8 week Deployment