We know that tech solutions are long-term changes and don’t stop once implementation ends. Our Onward, Managed Services team is here to support your long-term road map as your business continues to grow!
Our communications & media expertise is across the board
We solve the toughest challenges across any industry.
At NeuraFlash, we have worked with many telecommunications companies to enhance their field techs, agents, and customers experiences. Our expertise, experience and technology help businesses increase efficiencies and drive operational growth.
We work with Media companies to simplify and connect complex systems, drive strong customer service and implement automation. Ultimately helping companies scale and increase operational efficiency!
A large telecommunications company modernizes with Salesforce Field Service
A poor mobile experience has been limiting this company's visibility in its work. NeuraFlash drove strong operational growth, efficiencies, and scalability by implementing a needed seamless tool that can help them track, schedule, dispatch and document field service operations.
A multi-national electronics & technology services company works with NeuraFlash to improve their B2B customer engagement
This company was dealing with fragmented operational solutions after fast growth, causing slow response times and frustrated customers. They were able to increase efficiency and customer satisfaction by unifying their platforms, visualizing their data, and having access to a full view of their customer.
A popular social media communications platform moves from Zendesk to Salesforce with NeuraFlash
This company was using Zendesk for their support teams, but needed additional visibility and wanted to set the foundation for automation. This migration off of Zendesk will allow them to start creating the building blocks of bots and automation with NeuraFlash in the next phase of the project.
How do you get there
Unify all channels & integrate external data sources to one source of truth.
Start using modern workforce management, bringing together, data, forecasting, reporting, scheduling, enabling you to deliver the best agent experience and increase productivity through human-centric design.
Give your agents Omni-Channel visibility, AI tools, in-depth customer insights and more leading to higher agent productivity and reduce agent handle times, all on a cloud based solution that always you to operate from anywhere.
Bots help increase deflection and empower agents by giving them time to deal with more complex issues. They help users access information quickly and allow for automation opportunities that traditionally require intervention from human agents. Learn More >>
Take your contact center to a new level by incorporating AI tools, that empower your agents, streamline your communications and help you provide best-in-class customer service (consistently!).
Connect your customers, workforce, and products in a single platform with salesforce field service. Enable more effective scheduling, increase visibility into the field, and give your team the tools to provide top-notch customer service.