What We Do - Industries

High Tech

We help High Tech businesses embrace and automate their operational & service-based challenges with the best technology in the world.

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High Tech

We help High Tech teams connect their systems, streamline communications and give agents the tools they need to provide consistent, best-in-class service.

Let us build a business case for your business.

So you can be one step closer to your digital transformation.

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Looking for guidance?

Set up your High Tech team for success now and in the future.

Need help knowing where to start?

Our Customer Advisory practice is the perfect place. Our in-depth, unique, discovery and recommendation process uncovers how you can reach and sustain your long-term business goals.

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In search of expertise?

We know High Tech, we know technology and we know how to help you get to the solution that you need by combining our various expertise to elevate your success!

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Afraid new technology won’t stick?

At NeuraFlash, our dedicated Change Management team is ready to help! Not only are they technology experts, but they are people experts here to help your organization find greater success.

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How do I manage my solution?

We know that solutions are long-term changes and don’t stop once implementation ends. Our Onward Managed Services team is here to support your long-term road map as your business continues to grow!

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Businesses we serve

A large, data-driven service, chain technological solutions company optimizes their processes with NeuraFlash

This company needed to optimize their return and delivery processes. By implementing Salesforce they gained a 360 degree view of their customers, increased agent productivity, improve overall operational efficiency and see faster case resolution times.

A multi-national electronics & technology services company works with NeuraFlash to improve their B2B customer engagement

After rapid growth, this company was dealing with fragmented operational solutions, causing slow response times and frustrated customers. By unifying their platforms and accessing a full view of their customers, they were able to increase efficiency and customer satisfaction.

A US-based business management software company uses Service Cloud Voice to decrease costs & increase efficiency

This scheduling and business management software company eliminated their agents’ need to toggle, increased automation by routing callings (which lead to a 57% decrease in agent idle time), and reduced costs by implementing Service Cloud Voice in their global contact center.

How do you get there

Unify all channels & streamline communications; internally & externally

With Salesforce Digital Engagement, you can leverage a single platform with cross-channel personalization and recognition, reaching your customers on the platforms they want while providing a single unified experience.

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Give your agents omnichannel visibility, allowing them to operate out of a single screen while taking advantage of live call transcription, AI-driven insights - leading to higher agent productivity and a smarter contact center.

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Connect your content, build and deliver it anywhere through multiple forms, websites, portals, mobile apps & storefronts!

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Automate & optimize processes, creating more time for innovation

Service Cloud provides a cohesive experience across your contact center allowing for automation of processes, the streamlining of workflows, and more!

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Engage with your customers while providing an impactful automated experience that gets them to the information they need faster, all while giving your agents the time to answer more complex questions.

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MuleSoft is a world-leading integration platform for SOA, SaaS, and APIs. It can connect any system, application, or data source - allowing you to leverage all of your data on one platform, and setting you up for more optimized processes.

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Amazon Connect is an omnichannel cloud contact center allows you to deliver your customers personal, dynamic and natural experiences.
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Power the remote agent to increase efficiency & employee experience

Sales Cloud powers your digital sales team. It helps you scale and grow your revenue by providing a single platform to address, organize, and collaborate across the entire sales process - all built on the cloud.

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Provide a cohesive experience across your contact center, no matter where your agents are working. Remotely power your cloud based contact center, while providing your agents with the tools they need for success!

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Give your agents omnichannel visibility, embedded call control tools, live call transcription, AI-driven insights, and more - all without a clunky on-prem telephony solution.

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Voice bots and chatbots, Amazon Lex gives you best-in-class AI to drive personalized, best-in-class experiences for your customers while keeping their information safe.
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Leverage AI for strategic decision making & analytics

Visualize your data and get as granular as you need to to make the smartest, most informed, data-driven decisions for your business.

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With this Salesforce integrated set of AI technologies, you have the ability to make your Salesforce instance smarter, more personalized to your customers, and increase performance.

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Work smarter, not harder, by incorporating AI into your field service. Help empower everyone on your team to provide best-in-class service, while working more efficiently than ever!

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We help you achieve your business goals, propel you to success, giving you the tools & support for long-term, impactful change.

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