Overview
When AI is thoughtfully integrated to provide IT and HR support at employees' fingertips, it frees them from the mundane. This allows your employees to focus on high-value, empathic work that no technology can replicate.
Join us for a half-day workshop to learn how to reimagine IT and HR Service by unifying fragmented systems into a single agentic platform that delivers faster resolutions with less manual work.
Key Outcomes:
- Explore the shift from reactive chatbots to agentic, proactive resolutions, including strategies for driving employee adoption by bringing AI into existing workflows like Slack and Microsoft Teams
- Learn how Salesforce adopted Agentforce IT and HR Service internally to achieve a 96% employee self-service resolution rate
- Discover how to transform the way your support teams operate by managing the full service workflow with instant root cause analysis, problem detection, and incident summaries to resolve complex issues faster and directly from Slack or Microsoft Teams
- Build the business case together. See a live illustration of how AI can reduce case volume, increase deflection, and improve mean time to resolution using your own data
- Understand how a unified agentic support platform can deliver quick time to value, reduce total cost of ownership and optimize AI costs
Agenda
Breakfast & Registration · 8:30 AM – 9:00 AM
Sessions: 10 AM - 12:30 PM
- Session 1: The Vision: Redefining Employee Service (9am-9:50am)
How AI employee agents are redefining IT and HR service as well as a first-hand look at how Salesforce runs its own employee service operations with Agentforce today
- Session 2: Breakouts: Experience It Where You Work (10am-11am)
Attendees split into two groups based on their collaboration platform of choice. Each breakout shows two lenses of the experience: the everyday employee and the IT admin.
- Session 4: From Business Case to Go-Live (11:10am-12pm)
In this session, Neuraflash will demonstrate how to use your own data to create a tailored business case for agentic employee service and outline the quick time to value possible with fast start deployment
