What We Do - Salesforce Solutions

Data Cloud

Invest in a cutting-edge real-time data platform designed to centralize customer data from numerous sources, both internal and external. Salesforce's Data Cloud solution creates a unified source of truth for businesses, driving informed decision-making and enhancing customer experiences across various domains.

Delivering outcomes that ensure maximum value

28%
Increase in business user productivity
22%
Decrease in average case age
26%
Decrease in time required to analyze information

A leader in AI for
20+ Years

100+ AI Projects

100% of Employees are AI Certified

Top global Mulesoft Integration Partner

Why Data Cloud?

Enhance Customer Service

AI provides a complete view of customer history and interactions, summarizing and recommending actions to agents for more responsive and personalized service.

Provide Proactive Support

The platform detects potential issues early, sends alerts, and flags recurring problems, enabling teams to address them proactively.

Increased Agent Productivity

Automation of tasks like routing, case prioritization, and knowledge searching boosts agent efficiency, freeing them to handle more complex and valuable tasks.
With Salesforce Data Cloud, we can enrich the digital experience for of customers. It helps us get closer to our vision of giving them the best service in the world
Director of Contact Center Operations

Demo Corner
Data Cloud

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FAQs

Your most asked questions - answered.

What is Salesforce Data Cloud?

Salesforce Data Cloud is a real-time platform that centralizes customer data from various internal and external sources, creating a unified source of truth. This consolidation enhances decision-making and improves customer experiences. By leveraging the power of AI and machine learning, Salesforce Data Cloud helps businesses identify patterns, predict customer behavior, and deliver targeted content and messaging, ultimately improving ROI.

How does Data Cloud work with other Salesforce Products? 

Salesforce Data Cloud seamlessly integrates with other Salesforce products like Sales Cloud, Service Cloud, and Einstein Analytics. By centralizing all customer data in Salesforce, you can easily access information from all platforms in one place and provide a centralized database for all future AI investments.

How does Salesforce Data Cloud work with AI?

In order for AI to succeed, data needs to move smoothly throughout the entire organization. Your CRM is crucial for teams dealing directly with customers, serving as a central point for leveraging AI insights. Here’s the truth- companies can't just jump on the AI trend blindly. It's essential to first organize and bring together your data. Without a unified data structure, the full potential of AI remains unrealized.

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