🖥️ NeuraFlash Desktop for Amazon Connect: Elevate Your Agent Experience
Meet Patrick Barry, Head of Product and Innovation at NeuraFlash, as he introduces NeuraFlash Desktop - the next-generation agent workspace extension built specifically for Amazon Connect.
What is NeuraFlash Desktop?
A purpose-built extension to AWS Agent Workspace that delivers what contact center leaders actually need - especially those migrating from legacy platforms like Cisco, Genesys, or Avaya.
Built from Real Customer Needs:
✅ Informed by customer conversations and feedback
✅ Based on proven custom solutions from past projects
✅ Refined through close customer partnerships
✅ Ready to deploy out-of-the-box
Proven at Scale:
🏆 1,600+ agents using NeuraFlash Desktop daily at our largest customer
📈 Successfully deployed in production environments
✨ Delivers features customers need - plus capabilities they hadn't even considered
Key Advantages:
⚡ Speed to Market:
- Pre-built solution means faster deployment
- No need to build custom solutions from scratch
- Get agents productive immediately
🚀 AWS Feature Access:
- Take advantage of the latest AWS capabilities
- Stay current with platform innovations
- Seamless integration with Amazon Connect
💰 Cost-Effective:
- Purpose-built product vs. custom development
- Lower total cost of ownership
- Predictable implementation timeline
🔄 Continuously Improving:
- Customer feedback drives product evolution
- Regular updates and enhancements
- New capabilities benefit all customers
Perfect For:
- Organizations migrating from legacy contact center platforms
- Teams seeking to enhance AWS Agent Workspace
- Contact centers needing advanced desktop capabilities
- Companies wanting proven, enterprise-ready solutions
The NeuraFlash Advantage:
We don't just build products - we partner with customers to understand their needs and deliver solutions that exceed expectations. Our proximity to customers means we build what actually works in real-world contact center environments.
Ready to Transform Your Agent Desktop Experience? See why leading organizations with thousands of agents trust NeuraFlash Desktop for their Amazon Connect deployments.
