Michael McBrien, Vice President of Alliances here at NeuraFlash, is here to give you a quick recap of how Service Cloud Voice can provide your customers with the best experience possible.
Whether you are a Health Care Provider or in Med Tech, Service Cloud Voice will push your call centers into the 21st century. Greeting your in-bound calls with the most natural and powerful natural language processing from Amazon, combined with the best handoff to live agent, has incredibly positive outcomes for your agents, managers, and most of all... your clients! The best part? These features are all HIPAA Compliant, across all of your customer channels! Your agents and customers will have an exceptional experience, powered by tools that distinguish the high standards of your organization from the competition. Develop a reputation that highlights the value you place on creating an ecosystem that supports your end users and the customers they serve.
What will the next generation of cloud contact centers look like for us? Maybe you have already done your research and are wondering what an implementation with NeuraFlash is really like? In our webinar, I answered some of these burning questions we often hear:
The answers, you’ll want to get in touch with me to find out!
Service Cloud Voice gives your call centers everything they need to efficiently and effectively help your customers. Gone are the days of disorganized or disparate systems which take up precious internal resources and an in-depth knowledge of your agents on which ones do which or where they can access information. With capabilities like connecting your call centers directly with customer data, no more time will be spent consuming swivel chair games for your customer advocates. By gaining the ability to harness AI and real-time voice transcription to power Next Best Action, suggestion articles, and much more, will better equip your call center to accurately answer any question or concern that your customers throw your way!
Here at NeuraFlash, our team is developed from industry experts that have over 40+ years of experience in building and implementing contact centers and come from companies like Nuance, Avaya, Genesys, and Cisco. We know how to build contact centers, and most importantly, we know how to seamlessly move them to the cloud!
As I mentioned during the Webinar, “Contact centers can be a tricky environment…there can be a lot of nuances to it. When making a successful switch to Salesforce Service Cloud Voice, it really comes down to the implementation—being able to provide turnkey solutions.
As a leading implementer of Service Cloud Voice and Amazon Connect, we know how to do all of this while making sure we are keeping our customers, and their customers, happy.