NeuraFlash & Our Customers

This global leading manufacturer offers a range of power generation products, ensuring uninterrupted power supply. To enhance efficiency, they partnered with Salesforce, implementing Sales Cloud and Experience Cloud. This move streamlined their processes, connected partners, and boosted visibility. With 89% user adoption in two weeks, they're scaling successfully and making informed decisions for the future.

NeuraFlash, Salesforce, and AWS are partnering to transition a manufacturer's call center from NICE InContact to Service Cloud Voice. They are developing a dynamic IVR with multiple languages and flexible operating hours. NeuraFlash is creating a configuration tool for managing agent locations, languages, and more. This will simplify processes, save time, and reduce costs for the business.

Reebok partnered with NeuraFlash to implement Salesforce technology, including a Chatbot, for enhanced customer service. This automation-driven approach increased customer satisfaction and reduced costs. The collaboration has solidified Reebok's position as a leader in customer service innovation.

Following an unsuccessful initial partnership collaboration, this financial technology company knew they needed a partner who could understand their business and had experience in holistic contact center transformations. After beginning work with NeuraFlash, they built a strong foundation of trust and started to see the value of NeuraFlash's deep expertise in Service Cloud Voice and Amazon Connect. Our customer aimed to establish a long-term single source of truth to make better decisions and achieve greater efficiency, preparing them for future enhancements, automation, and growth. The partnership resulted in increased efficiency, enhanced experiences, and quick adoption. The new system features integrated processes and data, equipping agents with the essential tools to deliver exceptional customer service, all while establishing the foundation needed for effective future automation.

This booming West Coast audio retailer invests in Consumer Goods Cloud and Revenuw intelligence to help them scale and improve experiences both internally and for their customers. With their investment in Salesforce, they have greatly enhanced their visibility into their sales performance and established internal alignment and boosted overall sales performance, and positioned themselves as an industry frontrunner.