NeuraFlash & Our Customers

With a bold vision for the future, this company was looking to provide seamless self-service options for its customers. With Salesforce and AWS we gave them the ability to verify customer information over the phone, while simultaneously routing them to one of their 50+ queues.

Through the strategic acquisition, a modern technology platform, and operating expertise, this company turned underperforming retailers into profitable, high-performing brands. With Amazon Connect they continue to scale and have already seen a 26.9% order status deflection rate!

With the right digital-first field service solution, this industry leader is staying ahead of the curve. With Salesforce, they have the ability to address the challenges that come with Mergers and Acquisitions gaining greater operational awareness, agility, and adaptiveness.

Reddit Builds Best-in-Class Support for its advertising community with helpful, automated service that allows their agent to focus on more complex support cases. With Experience Cloud, Reddit established a best-in-class self-service portal that offers in-depth answers to their questions via knowledge articles, and live chat while tying back into strong, accurate case management. Ultimately increasing their CSAT scores by 5%.

NeuraFlash, AWS & Salesforce partner to transition this major luxury retailer to Service Cloud Voice, powered by Amazon Connect. Working with the powerhouses of the voice world has allowed them to increase visibility into their contact center while gaining control, successfully handling 40,000+ calls a week and dropping their queue duration to only 98 seconds.

This booming FinTech transformed their contact center with Salesforce & NeuraFlash, allowing them to successfully serve their customers and continue their explosive growth, serving 47,000+ cases a week and helping 41% of their customers through self-service!

ONE sees a reduction in operational costs & an improved customer experience with Service Cloud Voice. ONE was in need of a robust case management solution for agents globally & a native telephony solution to streamline team communication across departments.

Through rapid mergers and acquisitions, Diligent continues to scale fast and needed a platform that could continue to scale with them. With Salesforce, Diligent can engage with customers online, provide relevant knowledge at the right time, and increase case deflection allowing agents to focus on more complex issues.

NeuraFlash and Salesforce work together to build a best-in-class Salesforce solution to enable Mr. John to scale effectively utilizing Sales Cloud, Service Cloud & Salesforce Field Service, providing Mr. John with a holistic view of their customers, resources, and services in one place!