Leading Generator Manufacturer global Salesforce roll-out for their first company-wide initiative is building steam
About the Company
This Global leading manufacturer offers a wide range of power generation products, including standby generators, portable generators, and industrial generators. They ensure uninterrupted power supply to homes, businesses, and critical infrastructure. Portable generators, on the other hand, are versatile and can be used in various settings, such as construction sites, outdoor events, or for recreational purposes. Beyond powering everything from homes to entire cities their comprehensive suite of power management systems enable efficient and seamless power transfer between the grid, backup generators, and other energy sources, ensuring reliable power availability and optimizing energy usage.
The start of an expanding Partnership
As a rapidly expanding Global Manufacturing company the leaders recognizes the need to streamline its existing processes and connect its solid partners and acquisitions without inhibiting its ability to scale. As their product line continues to expand, they recognize the benefit they will experience by investing in a platform that will give them greater insights into customer trends, which currently are siloed across the businesses they work with.
To address their sprawling information, sales data, customer data, systems, and processes the manufacturer turned to Salesforce, choosing to invest in Sales Cloud and centralize their data while providing a seamless and connected experience on an enhanced interface. This decision is setting them up for continued success and allowing them to alter their future by making scaling easier, keeping them from wanting to go back and address, siloed, disjointed processes in 1, 2, 5+ years.
Their global rollout has had an impact across 12 countries and will connect the 18 systems they currently operate, addressing high levels of system swiveling by centralizing account records. Not only will this surface previously hidden data, but it will also connect disconnected systems and improve efficiency. Additionally, they are seeing more accurate and consistent quoting across their vendors. One of their biggest challenges was a lack of visibility into the business relationships of the companies they work with. By centralizing all information, they have gained insight into the operations of the companies that sell the products they manufacture.
By implementing Experience Cloud the Manufacturing Conglomerate has a vendor portal that provides an easy and connected way for partners to communicate their sales, product trends and needs accurately. Increased visibility has allowed them to make more strategic decisions, providing clear metrics and KPIs that benefit both the company leaders and vendors. The user-friendly interface has streamlined their processes and reduced their response wait time of over 2 hours.
So where is this all going?! The clock is counting down and the future is on the horizon
The roll-out has begun! Despite the daunting task of rolling out a new system across multiple countries our change experts and the Sales Cloud platform have allowed the leading global manufacturing company to see 89% user adoption within the first two weeks!
With phase one complete, NeuraFlash and this company are excited about the continued partnership and the potential that the Salesforce platform will brings to their business. The manufacurer has already begun to see the ease of beginning to scale with the new instance. Connecting processes has begun to connect siloed partners and centralize information. This has made it easier for Generac to make smart decisions about the future of their business. Although they can't go back in time they will be continuing to move forward to build a solution that works for their business and makes crucial information readily available to those who need it.