NeuraFlash Achieves AWS Conversational AI Competency
December 6, 2022 – NeuraFlash, LLC, an Amazon Web Services (AWS) Advanced Partner and Amazon Connect Delivery Partner in the AWS Partner Network (APN), announced last week at AWS re:Invent that it has achieved the AWS Conversational AI Competency. This designation recognizes NeuraFlash for its expertise in delivering chatbots and voice-enabled interactive voice response (IVR) solutions. With a leadership team from Nuance Communications, a dedicated team of Conversational Experience Designers, Speech Scientists, and AWS-trained Developers, NeuraFlash has extensive experience helping customers transform their voice and digital chatbot experiences.
Building IVR solutions with speech recognition on legacy platforms is time consuming and requires mature Conversational AI design resources. In addition, the demand to shift to digital channels are higher than ever. Organizations of all sizes and across all industries are actively deploying chatbots across voice and digital channels to deflect high volume, low value interactions into the contact center, which improves both the customer and agent experience, while reducing operational costs.
Achieving the AWS Conversational AI Competency differentiates NeuraFlash as an AWS Partner Network (APN) member with significant domain expertise in deploying high quality, highly effective conversational-AI solutions to improve customer experiences. Attaining the AWS Conversational AI Competency demonstrates to our customers that NeuraFlash has validated expertise in Conversational AI on AWS.
“NeuraFlash is excited about the AWS Conversational AI Competency,” said Dennis Thomas, CTO at NeuraFlash. “We are passionate about helping customers leverage the power of AWS to transform their customer experiences and are dedicated to delivering real business outcomes.”
AWS is enabling scalable, flexible, and cost-effective solutions from startups to global enterprises. To support the seamless integration and deployment of these solutions, AWS established the AWS Competency Program to help customers identify AWS Partners with deep industry experience and expertise.
Transformer: An IVR migration tool that offers support for GrXML files within Amazon Lex. The creation of Amazon Lex specific domain grammars allows existing and future customers to take advantage of their existing GrXML files. Transformer accelerates the adoption of Amazon Lex by providing a simple way to migrate existing legacy IVR flows into Amazon Lex bots and Amazon Connect contact flows.
NeuraFlash UI/UX Bot Enhancer: Delivers the ability to embed visual components with the chatbot including rich text, rich text imagines, videos, hyperlinks, customizable form cards, and card carousels.
NeuraFlash Bot Insights: Pre-built dashboards on key metrics, conversational analysis, and breakdowns by topic and channel to provide an understanding of how your bot is performing.
NeuraFlash is a leading AI and Consulting/ ISV Partner of Salesforce and AWS. Their mission is to help businesses reimagine how they deliver personalized service and sales experiences that scale, empower teams, and uncover revenue. Working across industries, NeuraFlash enables intelligent business automation that drives real-time ROI.