NeuraFlash releases Agentic Contact Center Suite
New agentic AI suite gives contact centers real-time visibility, optimization, and scalability across human and AI agents
For Immediate Release - Boston, MA - August 26, 2026: NeuraFlash a leading AI Partner of Salesforce and AWS, and trailblazing provider of AI-powered solutions for service centers and beyond, announces the release of their newest AI powered solution, the Agentic Contact Center Suite.
NeuraFlash’s Agentic Contact Center Suite (ACCS) increases Salesforce contact and service center performance while integrating reliable AI that will continuously support process optimization, simplify system management, and decrease contact center operational costs. This newly released suite is composed of three agents – each purpose built to make every contact center more effective and scalable.
Contact Center Ops & Analytics Agent
An agent built to increase operational efficiency and provide ready-to-go analytics, along with additional in-app features for live agents and on-demand dashboards for operational contact center and sales performance metrics.
Quality Management Agent
Built to monitor conversational interactions for qualitative and quantitative metrics, this headless quality agent uses automated assessments to alleviate the manual efforts required to run effective quality management for human and AI agents, making premium quality management achievable for any and all contact centers.
Knowledge Optimization Agent
This headless agent provides increased analytics and ease of updates for Salesforce knowledge. It is specifically designed to improve knowledge management for AI consumption– reducing the manual work required to improve and iterate on knowledge articles.
The Agentic Contact Center Suite offers companies a way to invest in AI they trust. The packaged Agents and tools offer greater operational efficiencies while also making day-to-day activities simpler and faster to execute.
Contact NeuraFlash today to see how this product could fit into your contact center.
About NeuraFlash
NeuraFlash is a leading AI consulting and ISV partner to Salesforce and AWS, helping businesses like yours reimagine personalized service and sales experiences at scale. Specializing in intelligent business automation,and working across industries, NeuraFlash enables intelligent business automation that drives real-time ROI.
