Harness the Power of Data: Einstein Analytics+

Go beyond basic reporting and leverage custom dashboards tailored to your field service KPIs. Integrate external data sources into one dashboard, employ powerful visualization, and uncover trends.
Utilize external data sources, truth-based operational insights and Einstein Analytics to visualize and deeply understand Field Service KPIs
Leverage Einstein Analytics to integrate external data sources with local Salesforce data, providing users with a single source of truth.
Access powerful visualizations of your field service data via desktop and mobile, Field Service Analytics empowers you with real-time analytics for field service managers and dispatchers.
Einstein Discovery & Field Service Lightning
Discover trends across your Field Service processes and company performance by leveraging Einstein Discovery’s industry-leading AI technology and algorithms.  
Make your data tell a story, finding out what and why specific outcomes have  happened, how did it change over time, what’s likely to happen next, and how can you improve your performance in the future.
Example Use Cases:
Maximize CSAT
Minimize Service Costs
Maximize Customer Retention Rate
Einstein Prediction & Field Service Lightning
With Einstein Prediction, users can create custom AI models on any standard or custom field to anticipate future outcomes, empowering your field service technicians and dispatchers to stay ahead of the game.
Example Use Cases:
Predict CSAT
Predict Attrition Rate
Predict Likelihood of
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