Transform Field Service with Artifical Intelligence

AI and IoT are transforming the way we think about Field Service Operations. At NeuraFlash we blend a deep AI and FSL practices to enable Intelligent Field Service. This is the future of Field Service, today!

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IOT & Proactive Maintenance

Enabling connected devices to proactively provide:

Proactive Maintenance Activities

Intelligent Orchestrations leveraging connected devices and external data sources

Anticipate and diagnose issues remotely

Utilize IOT and Service Cloud/FSL gauging device health and potential failure to quicklydetermine root cause and dispatch the optimal resource with the right skill set

Automate Case and Work Order creation with Connected Device signals

Monitor Asset Health, Manage Compliance Requirements

Einstein Bot and Field Service

Schedule Intelligently with Digital Engagement

Enable Self Service Appointment Management (Booking, Rescheduling, Reminders, etc) and an Einstein Bot to offer a best in class, seamless customer experience across multiple digital channels.

Leverage Einstein Vision and FIeld Service to enable techs with powerful image recognition technology

Einstein Vision enables the power of AI and deep learning models to recognize and classify Images

Identify Products in the field coupled with Salesforce Knowledge and FSL to increase first time fix rates

Utilize Einstein Vision to classify images, and detect distinct inputs/objects within an image, tracking the Size and Location

NBA - Recommendations tailored to provide maximum impact to both employee/agent productivity and customer satisfaction.

NeuraFlash NBA Journey - What we offer

Work with you (customers) to identify and define recommendations library (based on verticals, and businesses)

Define strategies to surface recommendations at the right time to the right people.

Integrate your service channels (bots, Email2Case, Communities) with Next Best Actions via NeuraFlash’s NBA Lightning components.

Optimize the recommendations based on NeuraFlash NBA Insights.

Delivering Next Gen Customer Experiences With Salesforce Einstein Bots

July 16, 2018

Nicole Troelstrup

Neuraflash at Salesforce Trailhead DX 2017: In-Market AI Applications

August 22, 2017

Neuraflash Team

How Artificial Intelligence Boosts Customer Service

December 8, 2016

Vandana Kareer