See how Engine partnered with NeuraFlash to build Eva, the voice agent that now autonomously resolves 30% of calls and raised CSAT scores to an all-time high.
Engine, a modern travel and spend management platform, was drowning in volume: senior support agents were manually processing 300 cancellations a day. They needed a smarter, faster, more human way to serve customers — without sacrificing the experience.
Together with NeuraFlash and Salesforce, Engine built Ava — a voice AI agent that went live globally in 12 days and transformed their entire voice channel. From selecting the perfect AI voice to fine-tuning latency and rolling out to just 10% of calls first, every detail was built with precision and speed.
The result? Customer satisfaction scores higher than they'd ever seen — proving that the voice channel doesn't have to be the lowest-rated touchpoint. It can be your best one.
🚀 What you'll learn in this video:
- How Engine went from concept to live voice AI agent in under two weeks
- Why voice selection and human-like delivery make or break the experience
- How NeuraFlash's contact center expertise accelerated Engine's AI journey
- What it means to truly partner with a "fail fast, fail forward" mindset
NeuraFlash has been Salesforce's trusted AI partner since before AI was mainstream. We bring decades of contact center knowledge and a bias for action — so you can build at the speed you think.
Ready to build your own Agentforce Voice Agent? Learn more.
