We created NeuraFlash with a mission of providing our customers with a unique set of services that dramatically improve customer and employee experiences across all channels with AI and the Salesforce® Success Platform. We are well on our way to achieve this as we are partner with many amazing customers on their Salesforce and AI journey. As the go-to A.I Partner for Salesforce, we can help you get the most out of your Salesforce investment by leveraging the power of Einstein.
NeuraFlash was created by the founding members of Viecore, a large contact center consulting company which was later acquired by Nuance Communications (powered Apple SIRI). At Nuance, we built on Virtual Assistant, Chatbot and Machine Learning solutions as early as 2000.
Most recently two of us led the go-to market efforts of HeyWire, a pioneer in 2-way SMS and Facebook Messenger, which was acquired by Salesforce and is now Salesforce LiveMessage.
What Our Customers Are Saying
“NeuraFlash and it's project management/implementation team have been excellent. The team consists of what I would consider some of the brightest sharpest minds. The project manager was expedient and knowledgeable, and their team walked my company through every scenario. Their continued support throughout the project and after the initial rollout has been phenomenal. Our implementation of FSL was unique and the first of its kind within the oil and gas waste management sector. Our experience was amazing and we will definitely continue to grow with Neuraflash's team in the near future.”
“We have worked with different developers, but none have impressed me as much as the people I was able to work with at NeuraFlash. They answered questions and resolved issues quickly. They are very professional and very personable as well. I am not a tech savvy person but NeuraFlash explained very plainly and made it easy to understand. Thanks NeuraFlash!”
“We were happy with NeuraFlash as a partner. They helped us to get up and running in short order, and had the answers to our questions and needs. I'd certainly consider NeuraFlash again as a partner should we have needs to implement any bot/AI on top of our SMS or chat platforms. Looking forward to engaging with them at some point again in the future.”
As the Director of HR & Employee Experience, Angela is strategically focused on hiring and retaining top talent for the Company. Angela graduated with her MBA from the University of Massachusetts Lowell and has over 5 years of management and employee engagement experience.
Director of HR & Employee Experience
Director, Solutions Engineering
Dennis Thomas is NeuraFlash's CTO and is responsible for leading technology and product strategy for AI solutions including Salesforce Einstein, Natural Language Processing and omni-channel experiences. Dennis previously worked at Nuance Communications and led the design and implementation for NINA, the world's first digital AI virtual assistant bot for customer service.
CTO and Co-Founder, AI & Einstein Practice Leader
Chris is NeuraFlash's VP of AI Delivery and leads the company's Project Management Office. Chris comes to the company with extensive experience in Speech Recognition, Natural Language Processing and Contact Center technologies having held a variety of roles in Professional Services. Prior to NeuraFlash, Chris worked at Nuance Communications leading a global services team in the delivery of live chat and AI-powered chatbot solutions for web, mobile and messaging platforms.
VP of AI Delivery
Kartik Viswanadha is NeuraFlash's VP of Innovation and Salesforce Practice Leader, responsible for creating and delivering exceptional Salesforce solutions for our customers. Kartik is a perennial Salesforce MVP (an honor given by Salesforce to only 200 people worldwide), with 16 Salesforce Certifications, and over 10 years experience on the Salesforce Platform as a Technical Architect, Developer, and Consultant.
CINO - Chief Innovation Officer
Anuj Gupta is the country head at NeuraFlash India. Anuj is an experienced technical manager with a track record in contact centers, speech recognition, IVRs, and CRM - he previously managed services delivery at Genesys and Avaya. At NeuraFlash, Anuj is focused on building a great team of Certified Salesforce Consultants, A.I., and Contact-center experts to support delivery of Intelligent Customer Service solutions for our enterprise customers worldwide.
Country Head- NeuraFlash India
As director of AI Solution Architecture, Matt Casella is responsible for integrating the latest cognitive technologies and techniques to design and implement systems that solve our Customers' business needs. Matt has over 10 years of experience using Natural Language Processing to deliver conversational applications and AI solutions to Enterprise level customers.