Migrate from Nuance to Amazon Connect with NeuraFlash
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NeuraFlash is Your Ideal Migration Partner
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From Planning to Execution —We’ve Got You Covered
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FAQs
What is the risk if I don't move or migrate to a different platform?
Failing to migrate from Nuance or choosing a weaker platform can overwhelm your call center, reducing agent productivity and self-service rates. Industry data shows 60% of customers expect self-service, and businesses without effective solutions see a 30% drop in satisfaction. Outdated tech also leads to lower call containment and higher customer churn.
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How long will the migration process take, and will it disrupt our operations?
The timeline for migration depends on the complexity of your IVR and contact center setup, but NeuraFlash’s phased migration approach ensures minimal disruption to your operations. Our team has over 20 years of collective experience in natural language IVR and AI-driven solutions. By leveraging proven migration strategies, and our IVR Migration Tool, we reduce downtime and seamlessly transition your system. 78% of businesses that transitioned to Amazon Connect report improved operational efficiency within the first six months.
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What are the cost implications of migrating to Amazon Connect with NeuraFlash?
Migration timelines vary based on the complexity of your IVR, but NeuraFlash’s phased approach minimizes disruption. With 20+ years of IVR and AI expertise, we ensure a smooth transition using proven strategies. Additionally, 78% of businesses migrating to Amazon Connect see improved efficiency within six months.
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How can NeuraFlash ensure a successful migration from such a complex, legacy system like Nuance?
NeuraFlash’s leadership has decades of experience in AI and natural language IVR, including key Nuance innovations. Our IVR migration tool efficiently modernizes workflows, and our speech scientists ensure your tuned grammars seamlessly transition to Amazon Connect. Led by the former Nuance voice design leader, we optimize your IVR for a modern conversational experience. Our tailored solutions have delivered up to 20% better call containment and 15% higher customer satisfaction post-migration.
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