Contact Center Analytics

Contact Center Analytics

Improve Contact Center Efficiency and Leverage Data All in One Place!

FEature highlights:
Built-in Einstein Analytics by Contact Center & Analytics Experts
Easy to Install & Start Tracking Contact Center Performance Immediately
Seamlessly Manage your Contact Center Performance virtually if your Agents are remote
Contact Center Analytics
:
Improve Contact Center Efficiency and Leverage Data All in One Place!
Go Beyond Simple Reporting and Harness Data to Power Your Contact Center

Understand how your Contact Center is performing with this easy to deploy Analytics package. We built this package to allow you to uncover actionable insights to drive efficiency improvements and manage your Contact Center effectively.

Built by our team of Analytics experts, with years of experience in the Contact Center and Analytics, applied their knowledge and best practices to build an Analytics package for your Contact Center with the most important business metrics and Key Performance Indicators(KPIs)

This package leverages Einstein Analytics and all of the data flows, reports, and dashboards allow you to drop this package directly into your Salesforce Org and begin tracking Contact Center performance immediately.

NeuraFlash’s Contact Center Analytics is built using Einstein Analytics, and enables:
● Visibility into important information necessary to understanding Call Center performance
● Data patterns
● Channel Analytics
● Tie into Einstein bot Reporting to leverage 360 view of CC performance
● Managing your Contact Center even when Virtual or your Agents are working from home (WFH)

Key Insights:
● Service Agent Performance Review
● Channel Analysis
● Customer Service Metrics

Full Feature List:
  • Built using Einstein Analytics
  • Visibility into important information necessary to understanding Call Center performance
  • Data patterns
  • Channel Analytics
  • Tie into Einstein bot Reporting to leverage 360 view of CC performance
  • Managing your Contact Center even when Virtual or your Agents are working from home (WFH)
  • Key Insights across: Service Agent Performance Review, Channel Analysis, Customer Service Metrics

SEE A CUSTOM DEMO