What We Do - Salesforce Solutions

Agentforce for Voice

Engage with your customers across any channel.

Delivering outcomes that ensure maximum value

20%

Increase in CSAT scores

30%

Increase in case deflection

15%

Of calls have been able to transfer to chat

A leader in AI for
20+ Years

4.9/5 CSAT Score

#1 Salesforce AI for Service Partner

Only Salesforce Partner with a
dedicated Conversational design team

Why Agentforce for Voice?

Automate High-Volume Voice Interactions

Agentforce for Voice helps to handle routine inbound calls, like account updates, order status checks, or simple troubleshooting, reducing agent workload.

Give your Agents Real-Time Intelligence

Agentforce for Voice surfaces relevant Salesforce records, knowledge articles, and recommended actions during the call helping resolve issues faster.

Improve Customer Experience & Contact Center Efficiency

Build branded digital experiences for customers, partners, and employees, with Agentforce for Voice which is fully integrated with Salesforce for seamless workflows and insights.

Customers we LOVE.

Reddit Builds Best-in-Class Support for their advertising community with helpful, automated service

Reddit needed a more efficient case management process and sought to enhance their digital support experience. They partnered with Salesforce and NeuraFlash to build an Experience Cloud site tailored for their advertisers. This has supported Reddit’s revenue growth goals by providing advertisers with easy access to relevant information—boosting both reach and conversion—while also streamlining operations in the contact center.

Learn More

Macy's

Macy's transforms internal operations with Salesforce achieving 30% case deflection

Macy’s HR representatives were consistently overwhelmed with repetitive & tedious inquiries. Employees could not access necessary information fast enough, which resulted in even more issues. Implementing an experience cloud & bot solution has enabled employees to self-serve, stabilizing communication & providing them with an easy way access to the information they need, 24/7.

Learn More

“What I really appreciate is how obsessed you are with customer success, that's what matters most. Going deep with customers ensures they see value quickly and get to the outcomes they care about ... That’s something we truly value in our partnership with you.”

Madhav Thattai
SVP & COO, Agentforce Product Management

Learn More

Agentforce
Demo Corner

Explore More

Learn from our experts.

See the possibilties with Agentforce for Voice, and how can transform your business.

AI Review July 2025

Kayleigh May

What is Agentforce for Voice?

Kayleigh May

FAQs

Your most asked questions - answered.

What is Agentforce for Voice and how does it work?

Agentforce for Voice is Salesforce’s AI-powered voice interface that enables chat-like interactions via telephony. This technology allows AI agents listen, interpret, and respond to customers, using generative AI and Natural Language Processing (NLP). Agentforce for Voice not only provides customers with seamless AI interactions but it supports back-end processes as well with the ability to look up data, take actions, and complete workflows in real time.

Learn more >>

What are the business advantages of using Agentforce for Voice?

There are numerous benefits for businesses who choose to invest in Agentforce for Voice, some of these include: 24/7 support, lower cost per call, faster responses, multilingual support, and seamless integration with Salesforce’s data and workflows.

Learn more >>

Does Agentforce support real-time transcription?

Yes! Agentforce for Voice does support real-time transcription along with a number of other features!

Learn more >>

How is Agentforce for voice integrated into existing voice or contact center systems?

Agentforce for Voice works seamlessly with Service Cloud Voice along with other Salesforce technologies like Service Cloud and can be implemented gradually based on business need with guidance from a trusted SI partner like NeuraFlash.

Learn more >>

Read about it!