Salesforce Service Cloud Implementation

Providing Next Generation Customer Care
We are passionate about the future of Customer Service. Our team delivers innovative customer service solutions across digital channels, contact center, and CRM. Our portfolio of Salesforce Service Cloud implementation services leverage our experience of automation with a keen focus on intuitive designs for customers and employees.
Build Lasting Relationships Through AI
Provide 24X7 self-service capability and real-time routing requests through the Salesforce Einstein bot
Identify opportunities for enhancing personalization through innovative design strategies
Use AI to determine case fields, routing, and even predict an offer via Einstein Next Best Action.
Support Customers on Their Channel of Choice
Easily implement personalized support with Live Agent chat
Monitor social networks in real-time using Social Customer Service
Build a portfolio of tools to service your customers at every touch point including live chat, knowledge articles, and Snap-Ins.
Maximize Agent Productivity
Reduce case volume with a self-service portal.
Increase agent efficiency with an intelligent routing strategy utilizing omni-channel.
Learn our expertise on how to integrate across CTI and voice platforms (Talkdesk, New Voice Media, Cisco, Genesys, etc.)
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