Experience the future of consumer goods customer service in this Salesforce Agentforce for Voice demo. Watch a real-time demo showing ultra-realistic, conversational AI helping with product discovery, allergy-friendly recommendations, and local store inventory checks through natural voice interactions.
What You'll See in This Demo:
Witness a personalized beauty shopping interaction where Agentforce for Voice, representing Lunara Beauty, assists Sarah with multiple product needs. The AI assistant checks local store inventory for gel eyeliner shades using zip code information, identifies the Blush Theory Beauty Store in Uptown Dallas with all four shades in stock, provides allergy-friendly product recommendations based on customer sensitivity history, suggests the Lunar Lash Calm Defining Mascara with specific product benefits, confirms mascara availability at the same retail location, and delivers personalized guidance throughout - all through natural, helpful conversation that feels like talking to a knowledgeable beauty consultant.
The Consumer Goods Challenge:
Consumer goods companies handle high volumes of product questions, warranty inquiries, and support requests, often leading to slow, costly, and inconsistent customer service. With 70-80% of inbound contact center traffic coming through voice channels at $15 per call, brands struggle to deliver the personalized, immediate support that builds customer loyalty while managing operational costs across diverse product lines and retail partnerships.
Agentforce for Voice Capabilities:
Salesforce Agentforce for Voice recommends the right products based on customer needs and preferences, answers detailed product questions, and delivers personalized real-time support while boosting efficiency and reducing costs. Beyond the product recommendations shown in this beauty demo, the platform supports warranty claims and processing, product registration and activation, service scheduling and appointments, troubleshooting and usage guidance, returns and exchanges, subscription management, loyalty program support, and comprehensive FAQ handling across product categories.
Key Benefits for Consumer Goods:
The unified platform integrates product data, service history, and support information, enabling faster issue resolutions, lower service costs, and more efficient, scalable customer experiences. Brands see improved product discovery and cross-selling opportunities, higher customer satisfaction through personalized recommendations, reduced return rates with better product matching, and enhanced brand loyalty through consistent, helpful support. Customers benefit from instant product expertise, personalized recommendations based on their preferences and history, real-time inventory information across retail locations, and 24/7 access to product support and guidance.
Why NeuraFlash for Consumer Goods AI?
As Salesforce's #1 Agentforce partner and pioneer of the first Agentforce Voice pilots, NeuraFlash brings 20+ years of AI expertise and proven consumer goods results. We understand the unique demands of consumer brands including omnichannel retail integration, product recommendation engines, seasonal inventory management, and the importance of brand voice consistency. We guide consumer goods companies from initial automation through complete AI readiness, ensuring voice interactions enhance rather than replace the personal touch that builds brand loyalty.
Ready to Transform Your Consumer Goods Experience?
See how the #1 Agentforce partner can help your brand deliver personalized, AI-powered voice service that delights customers and drives sales. Contact NeuraFlash today to discover what's possible.
NeuraFlash - Elevating consumer goods experiences with intelligent voice AI
