Experience the future of utility customer service with this Salesforce Agentforce for Voice demo. Watch a real-time demo showing ultra-realistic, conversational AI handling a critical gas outage report during extreme weather conditions through secure, empathetic voice interactions.
What You'll See in This Demo:
Witness a time-sensitive utility interaction where Agentforce for Voice, personalized as "Lumi" from Brightwave Energy, handles an urgent heating outage. The AI assistant verifies the service address at 123 Elm Street in Boston, checks outage status in the affected zone, confirms crews have been dispatched, flags the case as medically urgent due to extreme cold, adds the address to the affected list, and enables automatic text and phone updates for restoration progress - all with the urgency and care the situation demands.
The Energy & Utilities Challenge:
Energy and utility companies face high call volumes, complex service needs, and critical outage communications that demand fast, reliable, real-time support. With 70-80% of inbound contact center traffic coming through voice channels at $15 per call, utilities must balance operational efficiency with the urgent nature of service disruptions that directly impact customer safety and comfort.
Agentforce for Voice Capabilities:
Salesforce Agentforce for Voice helps customers receive real-time outage updates and coordinate emergency support, delivering faster, smarter service while improving the overall experience. Beyond the outage response shown in this demo, the platform handles payment processing and billing inquiries, appointment management for service calls, service requests and status updates, technical troubleshooting guidance, business and product FAQs, energy usage guidance and conservation tips, meter reading support, and renewable energy program information.
Key Benefits for Energy & Utilities:
The unified platform integrates data across customer accounts, service requests, and energy assets, giving teams real insights to reduce outage response times, cut operational costs, and deliver proactive support. Utilities see improved emergency response coordination, higher customer satisfaction during critical events, reduced call center congestion during outages, and enhanced ability to prioritize urgent cases. Customers benefit from immediate status updates, 24/7 access to service information, proactive communication during disruptions, and consistent support across all channels.
Why NeuraFlash for Energy & Utilities AI?
As Salesforce's #1 Agentforce partner and pioneer of the first Agentforce Voice pilots, NeuraFlash brings specialized expertise to the energy and utilities sector. With 20+ years of AI experience, proven energy and utilities results, Mulesoft integration expertise for complex system connections, dedicated change management support, and recognition as the #2 Salesforce Field Service partner in the industry, NeuraFlash understands the unique demands of utility operations including emergency response, regulatory compliance, and field service coordination.
Ready to Transform Your Utility Customer Experience?
See how the #1 Agentforce partner can help your organization deliver reliable, AI-powered voice service during both routine interactions and critical emergencies. Contact NeuraFlash today to discover what's possible.
NeuraFlash - Powering smarter utility experiences with intelligent voice AI
