Experience the future of manufacturing customer service in this Salesforce Agentforce for Voice demo. Watch a real-time demo showing ultra-realistic, conversational AI handling urgent refrigeration equipment service scheduling with complete maintenance history access through natural voice interactions.
What You'll See in This Demo:
Witness a time-sensitive manufacturing service interaction where Agentforce Voice, personalized as "Lumi" from Cool Flow Solutions, assists Sarah with scheduling critical equipment maintenance. The AI assistant identifies the Cool Flow CF22000 refrigeration unit using model and ID number 7843, retrieves complete service history showing last maintenance on April 4th for compressor performance check, confirms the Elmidge facility location for accurate dispatch, recognizes urgency due to temperature fluctuation alert requiring immediate attention, offers earliest morning availability at 9 AM tomorrow, flexibly accommodates schedule change to 10:30 AM when on-site presence timing shifts, and provides text reminder confirmation with appointment details - all handled efficiently to minimize equipment downtime and production impact.
The Manufacturing Challenge:
Manufacturing operations face complex coordination needs and costly downtime that demand real-time visibility and proactive service management. With 70-80% of inbound contact center traffic coming through voice channels at $15 per call, manufacturers must balance operational efficiency with the urgent nature of equipment failures that directly impact production capacity, quality control, and revenue generation.
Agentforce for Voice Capabilities:
Salesforce Agentforce for Voice delivers faster, smarter service that saves time and improves experiences while reducing costly production downtime. Beyond the appointment management and scheduling shown in this refrigeration demo, the platform handles technical troubleshooting and diagnostic support, order status tracking and updates, parts availability and ordering, frequently asked questions about equipment operation, warranty and service contract inquiries, performance data reporting and analytics, predictive maintenance alerts, equipment installation coordination, and operator training support.
Key Benefits for Manufacturing:
The unified platform integrates asset data, service history, and sales information, giving teams real-time insights for proactive maintenance and automated operations. Manufacturing organizations see reduced equipment downtime through faster service response, improved asset utilization and performance, lower total cost of ownership through preventive maintenance, enhanced production continuity, and transformed service operations from cost center to revenue engine. Customers benefit from 24/7 service access, immediate equipment history retrieval, proactive maintenance recommendations, rapid emergency response coordination, and consistent communication throughout the service lifecycle.
Award-Winning Manufacturing Expertise:
NeuraFlash earned the 2025 Salesforce Partner Innovation Award in partnership with GE Appliances for launching Agentforce Service Agent, delivering AI-powered self-service for faster support, smarter automation, and more efficient manufacturing experiences.
Why NeuraFlash for Manufacturing AI?
As Salesforce's #1 Agentforce partner, pioneer of the first Agentforce Voice pilots, and #2 Salesforce Field Service partner, NeuraFlash brings unmatched manufacturing expertise. With 20+ years of AI experience, proven manufacturing results with industry leaders like GE Appliances, Mulesoft integration expertise for complex manufacturing systems, and dedicated change management support, we understand the critical demands of manufacturing operations including asset management, field service coordination, supply chain integration, and the imperative to minimize production downtime.
Ready to Transform Your Manufacturing Operations?
Turn maintenance into a revenue engine while reducing downtime, cutting costs, and enabling more proactive support across teams. See how the #1 Agentforce partner can help your manufacturing organization deliver intelligent, AI-powered voice service. Contact NeuraFlash today to discover what's possible.
NeuraFlash - Powering smarter manufacturing with award-winning AI solutions
