🚀 NeuraFlash Desktop for Amazon Connect: The Complete Agent Workspace Solution
Discover the all-in-one platform that transforms your Amazon Connect workspace. NeuraFlash Desktop enhances productivity for agents, supervisors, and managers with powerful features designed for modern contact centers.
For Agents - Everything at Their Fingertips:
📊 Agent Wallboard:
✅ Real-time queue metrics (auto-refresh every 15 seconds)
✅ Monitor wait times and caller volumes
✅ Plan breaks and manage after-call tasks
✅ Real-time agent status for team collaboration
✅ Historical call data and performance tracking
✅ SLA and average handle time comparison
✅ Customizable outbound caller ID selection
For Supervisors - Complete Team Visibility:
📈 Supervisor Wallboard:
✅ Full queue performance monitoring
✅ Track call volume, wait times, and abandonment rates
✅ Real-time agent availability and queue stats
✅ Configurable charts and tables (15-second refresh)
✅ Trending metrics for performance insights over time
✅ Historical queue performance with customizable analysis
🎯 Advanced Supervisor Tools:
✅ Agent metrics tab for targeted insights
✅ Individual agent performance tracking
✅ Activity monitoring with live call views (10-second updates)
✅ Join or monitor calls in real-time
✅ Review past agent activities (last 2 weeks)
✅ Access call notes and contact details
For Business Operations - Enhanced Productivity:
📢 Emergency & Marketing Announcements:
✅ Create, schedule, and activate IVR messages
✅ Support multiple numbers and queues
✅ Multilingual message library
✅ Track playback frequency
📅 Advanced Calendar Management:
✅ Tailored calendars for different departments/locations
✅ Custom hours and holiday scheduling
✅ One-time, recurring, or custom events
✅ Direct integration with phone numbers and queues
✅ Simplified management interface
📋 Post-Call & Chat Surveys:
✅ Collect real-time customer feedback
✅ Evaluate CSAT and agent performance
✅ Customizable surveys by queue
✅ Multi-language support
✅ Analyze results and export data
🚨 E911 Compliance:
✅ Real-time employee location data
✅ Address verification at login
✅ Store up to 5 addresses
✅ Automatic emergency responder notification
Universal Features - For All Users:
🤝 Collaboration Tools:
✅ In-call supervisor flagging and notes
✅ Instant supervisor response and call takeover
✅ Microsoft Teams integration with auto-status sync
✅ Company-wide availability visibility
📞 Communication Features:
✅ Personalized voicemail messages
✅ Text-to-speech customization
✅ Multi-language support
📝 Recent Activities:
✅ 15-day history of calls, chats, and tasks
✅ Missed call tracking for quick follow-up
✅ Search past interactions
✅ Access call notes and survey feedback
Coming Soon - Even More Features:
Stay tuned for continuous innovation and new capabilities!
Why NeuraFlash Desktop?
This all-in-one platform simplifies daily tasks, enhances collaboration, and keeps your entire team working efficiently. Built specifically for Amazon Connect, it delivers the enterprise features contact centers need.
Ready to Transform Your Workspace? See NeuraFlash Desktop in action and unlock the full potential of your Amazon Connect deployment.
