Amazon Connect

Provide an Exceptional Voice Experience

We are the go-to-partner for all things voice & digital engagement. Let us help you bring next level experiences and best practices to transform your business. 
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40+ yrs
Experience in voice & digital Channels
20+
VOice Customers
15%
Avg. increase in Agent Efficiency*
ONLY
Partner in the ecosystem that is both Salesforce & Amazon certified
Why NeuraFlash for Amazon Connect?
NeuraFlash is a voice and telephony expert with 40+ collective experience in the voice space. As a Certified Amazon Partner, we are passionate about helping customers leverage the power of voice in their contact centers. Amazon Connect is an easy to use omni-channel cloud contact center that helps companies provide superior customer service at a lower cost.

Which Amazon Connect Journey are you looking for?
Provide seamless voice and digital experiences for your customers and employees.
Cloud-Based
Telephony
Voice Bots
Amazon Connect
for Sales
Amazon Connect
for Service
NeuraFlash is a voice and telephony expert with 40+ collective years in the voice & digital channel space.

As a Certified Amazon Partner, we are passionate about helping customers leverage the power of voice in their contact centers. Amazon Connect is an easy to use omni-channel cloud contact center that helps companies provide superior customer service at a lower cost.
Looking for something specific?
CASE STUDY: Architecture
Blue Star Glass uses Amazon Voice Bot to increase customer satisfaction and employee productivity
Blue Star Glass has over 400 calls per day for order and delivery status. Administrative workers are overwhelmed by phone calls that can be easily automated. Order status information was stored in a proprietary ERP system with no API. The technology to deploy a self service solution was cost prohibitive in the past

NeuraFlash designed and developed an Amazon Lex Voicebot on Amazon Connect that integrates to Salesforce Sales Cloud to automate order and delivery status. NeuraFlash worked with Blue Star Glass to integrate information from their proprietary ERP system to Salesforce Sales Cloud. Employees can now focus on higher value interactions (sales) rather than items that can be easily automated.
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NeuraFlash's Suit of Einstein Bot Products
Salesbot App for the Einstein Bot
Customers are seeking simple chat solutions to drive conversational engagement for their sales and marketing teams on their websites, replacing outdated forms. NeuraFlash's Sales Bot allows sales and marketing teams to quickly standup a conversational chatbot on their website. Provide customers a unique and personalized experience while leveraging a bot fully integrated into Salesforce!
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Headline
NeuraFlash's Case Bot allows support teams to quickly standup a conversational chatbot on their website and start handling Cases. Provide users a unique and personalized experience while leveraging a bot fully integrated into Salesforce!
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Einstein Bot UI Enhancer
NeuraFlash UI/UX Enhancer: Gives you the ability to embed the following visual components into the Embedded Service using the Lightning Web Components: Images, YouTube Videos, SlidersCarousels, Mini Cards, Forms, Pick lists, Radio Buttons, Bold Text, Italicized Text, Underlined Text, Hyperlinks.
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Einstein Bot Insights Package
Are you looking to understand how your Einstein Bot performs on your website and for your customers, today? The Einstein Bot Insights Package provides robust logging and a set of detailed reports for any Einstein Chatbot (sales or service focused) to measure performance, KPIs & ROI.
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NeuraFlash Einstein Bot Supervisor
NeuraFlash Bot Supervisor allows human agents to help the bot match intents or provide answers when it is unable to understand a user question on it’s own. Each interaction that a human agent helps the bot then power learning and improvements to the Einstein Bot as well as help the user before a full escalation to an agent occurs.
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Questions about Amazon Connect

What is Amazon Connect?

Amazon Connect is an easy to use omnichannel cloud contact center that helps you provide superior customer service at a lower cost.

You can set up a contact center in minutes that can scale to support millions of customers from the office or as a virtual contact center. you ever gone through the hassle of waiting for a call center agent to pick up on the other end?

Amazon Connect and Voice Bots?

Amazon Connect helps Amazon Lex provide the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text. Powered by Natural language understanding (NLU) to recognize the intent of the text and Build applications with highly engaging user experiences and lifelike conversational interactions.

This gives you the ability to provide seamless experiences for your customers with an amazon voice bot.

Amazon Connect & Service Cloud Voice?

Service Cloud Voice brings together phone, digital channels, and CRM data into one unified contact center experience. Amazon Connect offers pre-integrated cloud telephony and automatic speech recognition for both agents and supervisors in Service Cloud, the leading customer service platform.

Together they provide a powerful contact center solutions! 

Learn more here.

How Much More Efficient is NeuraFlash's Amazon Connect?

Quickly achieve 10-40% self-service & agent efficiency for Customer Service with the Salesforce Einstein Bot.

More Questions? We've got answers.