Saks Fifth Avenue | A Service Cloud Voice & Amazon Connect Transformation Story

Saks Fifth Avenue is the ultimate destination for luxury fashion, with a mission to help customers express themselves through their style. Since 1924, they have built their brand around one-of-a-kind customer experiences. Their goal was to transform the philosophy of service by smoothing out friction points in the customer journey, so they needed a solution that could set them up for success. They partnered with NeuraFlash to migrate onto Amazon Connect in only two months and their contact center experienced zero downtime throughout the process!

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