Building Smarter Sales Support with a Leading Industrial Manufacturer

At NeuraFlash, collaboration drives innovation, especially with brands dedicated to improving both customer and employee experiences.

One of our partners, a leading industrial manufacturer, faced a complex challenge: they don’t just sell products; they analyze requirements and source the exact product codes customers need. This process includes numerous factors and demands deep knowledge and manual effort. As a manufacturer of screws, bolts, gaskets, and more, they serve businesses of all sizes, each with unique needs for highly specific components and varying contracts, resulting in complex pricing structures.

Agentforce Brings a 20-Minute Reduction in Response Time

Before implementing Agentforce, the sales process was extremely time-intensive. Customers would email detailed specifications, and sales reps had to manually sift through massive internal documents — often scrolling for hours — to find the correct product code. The complexity and volume of data created a frustrating bottleneck.

Now, Agentforce for Service has transformed their workflow. The company’s internal agent helps sales representatives by:

• Taking in customer requirements
• Processing the specification data
• Creating a record and analyzing options
• Returning the correct product code to the rep
• Drafting a ready-to-send customer email
  

To ensure accuracy, the Agentforce agent shows its work. This transparency enables quick verification and ensures customers receive the right product with reliable information every time.

Results That Speak for Themselves

With Agentforce, this manufacturer has achieved:

• 75% reduction in sales response time: from 25 minutes to just 5
• 3× increase in sales representative productivity
• Improved customer satisfaction
  Eliminated manual effort and enhanced data accuracy
  
  

With a solid AI foundation in place, this manufacturer is positioned for even more innovation across their platforms. Together, we’re helping them build smarter, faster, and more efficient sales experiences.