Service Cloud Voice Rapid Engage Program 2020

January 7, 2021
NeuraFlash Team

Enable Service Cloud Voice in TWO WEEKS with NeuraFlash

#FireUp your contact center with Salesforce Service Cloud Voice

Service Cloud Voice is intelligent telephony that’s seamlessly integrated into the Salesforce console. It’s the first and only solution on the market that brings telephony, CRM, and digital conversations together in real-time.

With this new solution, customers can access scalable and reliable cloud-based telephony, optimized within Service Cloud.

The Base Package Includes:

  • Analysis of current state environment to determine the best approach to deploy Service Cloud Voice
  • Design sessions to determine the proper deployment approach and creation of user stories
  • Set up AWS and your Amazon Connect instance
  • Setup Service Cloud Voice in Salesforce
  • NeuraFlash will provide 2 weeks of remote break / fix support

PRICING: $20,000*

*assumption that the customer has the NeuraFlash starter kit and that the length and price of this package are subject to change based on complexities and length of customer decisions

Optional Add-ons

More Personalization For Your Use Cases!

VOICEBOT POWERED BY AMAZON LEX

Provide robust self-service for transactions such as account, case, or order status, account information, payment information, password resets, etc.

EXPAND YOUR EINSTEIN BOT TO THE VOICE CHANNEL

Seamless integration of your Einstein Bot Intents and NLP Training Data. Leverage Apex classes and backend logic via NeuraFlash Voice-to-Apex Connectors Map Bot Builder Content to Contact Flows

ADVANCED CONTACT CENTER FEATURES

Add Advanced Contact Center features such as workforce optimization and outbound campaigns.

SALESFORCE SERVICE EINSTEIN

Take full advantage of the Salesforce platform by using features like Next Best Action, Case Classification, Discovery, and Prediction to enhance the customer and agent experience

ADVANCED ANALYTICS WITH REPORTS & DASHBOARDS

Voice Analytics with logging and Reports & Dashboards for sales or service.

ADVANCED VOICEMAIL FEATURES

Voicemail to Text handling when agents cannot answer a call

Contact NeuraFlash for more Details!

contactus@neuraflash.com

Learn more here.

Why NeuraFlash?

At NeuraFlash we aim to help build smarter, more efficient contact centers with Salesforce. With our deep expertise of the end-to-end customer service experience, we understand the voice, AI and Salesforce aspects to make your contact centers better!

As a leading AI and chatbot partner of Salesforce, we are one of the only partners in the Salesforce ecosystem with deep expertise with voice solutions. In fact, many of our team members (including our founders!) have backgrounds in IVR and telephony providers.

Start your Service Cloud Voice Journey Today with NeuraFlash!

We have the Ability to provide a full turnkey solution from:

  • Development of products for feature gaps with a focus on minutes
  • Partnerships with existing contact center vendors - Calabrio, Acqueon, NICE, Verint
  • Integration to on premise platforms
  • Front line support for Amazon Connect

80+ Collective Years in Voice & Telephony

Only Partners to have expertise in Einstein, Telephony & Salesforce.

AWS Partner Network: Select Consulting Partner

Contact NeuraFlash for more Details!  contactus@neuraflash.com

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