#FireUp your contact center with Salesforce Service Cloud Voice
Service Cloud Voice is intelligent telephony that’s seamlessly integrated into the Salesforce console. It’s the first and only solution on the market that brings telephony, CRM, and digital conversations together in real-time.
With this new solution, customers can access scalable and reliable cloud-based telephony, optimized within Service Cloud.
The Base Package Includes:
*assumption that the customer has the NeuraFlash starter kit and that the length and price of this package are subject to change based on complexities and length of customer decisions
More Personalization For Your Use Cases!
VOICEBOT POWERED BY AMAZON LEX
Provide robust self-service for transactions such as account, case, or order status, account information, payment information, password resets, etc.
EXPAND YOUR EINSTEIN BOT TO THE VOICE CHANNEL
Seamless integration of your Einstein Bot Intents and NLP Training Data. Leverage Apex classes and backend logic via NeuraFlash Voice-to-Apex Connectors Map Bot Builder Content to Contact Flows
ADVANCED CONTACT CENTER FEATURES
Add Advanced Contact Center features such as workforce optimization and outbound campaigns.
SALESFORCE SERVICE EINSTEIN
Take full advantage of the Salesforce platform by using features like Next Best Action, Case Classification, Discovery, and Prediction to enhance the customer and agent experience
ADVANCED ANALYTICS WITH REPORTS & DASHBOARDS
Voice Analytics with logging and Reports & Dashboards for sales or service.
ADVANCED VOICEMAIL FEATURES
Voicemail to Text handling when agents cannot answer a call
Contact NeuraFlash for more Details!
At NeuraFlash we aim to help build smarter, more efficient contact centers with Salesforce. With our deep expertise of the end-to-end customer service experience, we understand the voice, AI and Salesforce aspects to make your contact centers better!
As a leading AI and chatbot partner of Salesforce, we are one of the only partners in the Salesforce ecosystem with deep expertise with voice solutions. In fact, many of our team members (including our founders!) have backgrounds in IVR and telephony providers.
We have the Ability to provide a full turnkey solution from: