What is Agentforce for Voice?
What is Agentforce for Voice?
Agentforce for Voice is here - and it’s transforming the telephony and contact center industry as we know it.
Voice remains one of the most powerful customer service channels, but it’s also one of the most expensive. That’s where Agentforce for Voice comes in: it combines Salesforce’s Agentforce AI technology with telephony to create a fully integrated voice experience. Businesses can now build intelligent voice bots powered by the same secure data already used within Service Cloud.
Although having AI tied with voice will not replace the need for chatbots and Agentforce Agents on other channels it Agentforce Agents on other channels, it will help drive down the cost of voice interactions and enable more personalized, seamless service - without rushing customers off the phone.
These Voice AI Agents listen, interpret, and respond using natural language processing (NLP) and machine learning, allowing them to hold lifelike conversations. Like an Agentforce Chat Agent, they can look up information, take notes, and complete workflows - all while speaking with the customer in real time.
Why Is Agentforce for Voice Good for Business?
- 24/7 voice support
- Reduced customer wait times
- Lower-cost voice solution without sacrificing personalization or flexibility
- Seamless multilingual support
- Scales to support fluctuating call volumes and business growth
Agentforce for Voice allows businesses to leverage proven AI to answer questions, drive deflection, and deliver exceptional customer experiences.
The Impact of Agentforce Voice
On average, 70–80% of inbound traffic in contact centers is voice, at an average cost of $15 per call. That’s a huge operational expense. Today’s automation solutions typically handle only 20–30% of that traffic and often deliver frustrating experiences, leaving customers dissatisfied or resulting in more escalations to human agents.
Agentforce for Voice offers businesses trusted generative AI, it provides a more human-like experience that can push automation rates past 50%, all while improving customer satisfaction.
And because it’s built natively in Salesforce, Agentforce for Voice allows businesses to manage voice like any other digital channel. The same workflows, data, and automation you use across chat, messaging, or email are now fully available for voice, contributing to lower costs and improving service.
As the #1 Service AI partner for Salesforce, with a long history of expertise in both AI and Salesforce, NeuraFlash is the ideal partner to help you achieve high ROI with this breakthrough technology.
Ask us about our custom demos today!
