August AI Review
AI for Voice continued to make waves this August. With the upcoming launch approaching, the excitement and the possibilities just keep growing!
Curious what it can do for your business? Call (N0.1) Partner [661-727-8637] today and ask about the top Agentforce for Voice use cases in your industry.
Industry Spotlight: Retail
Retail is one of the most service-heavy industries, whether it’s use cases like guided product sales or “Where is my order?” (WISMO) inquiries. It is not a surprise that this industry has proven to immensely benefit from AI entering the realm of the world today.
At NeuraFlash, we have seen this with numerous customers already. Retailers who came to us looking to explore the potential of AI to transform their business ended up taking their projects from pilot to expanding use cases and continuing to partner with NeuraFlash through our Agentic Optimization Club.
See it in action: Agentforce for Retail & Consumer Goods | A Demo by NeuraFlash
But Salesforce isn’t the only one driving change. In our recent Retail Reimagined webinar series, we highlighted how AWS and its GenAI practice are reshaping the service landscape for retailers worldwide. The series dives into major shifts in consumer behavior fueled by AI and uncovers where businesses are seeing the biggest ROI in their service operations.
Want to watch? Check out the first two recordings here: Retail Reimagined Webinar Series: AWS and GenAI (https://www.neuraflash.com/resources/retail-reimagined)
Customer Highlight: Global Sports Performance Brand Gears Up for a New Era of Digital Service
Explore how one retailer saw 35% deflection with Agentforce - just in their MVP pilot alone!
Our customer, a Global sports Conglomerate, invested in Agentforce despite already having a working chatbot, ready to see which could rise to the challenge. The results spoke for themselves: in just two weeks, Agentforce outperformed their chatbot, boosted deflection, got customers answers faster, and delivered an 11% lift in CSAT.
Read more about their story here: https://www.neuraflash.com/blog/how-a-global-performance-brand-is-seeing-35-deflection-with-agentforce
Coming soon: Dreamforce 2025!
Looking for details on where to find us? Check out the latest at https://www.neuraflash.com/dreamforce2025
Here's a little preview of the customers you’ll be seeing on stage!
What do these businesses all have in common? They’re transforming their industries by investing in Salesforce Agentforce, and working with NeuraFlash. From elevating service to streamlining sales and even creating an agentic layer within their business, they’re leaning into Salesforce AI—and already seeing real returns.
More stories to share as we get closer to this year’s Dreamforce. Stay tuned!
An exciting NeuraFlash Announcement this August!
August 27th, 2025 – NeuraFlash is thrilled to announce that we have entered an agreement to become part of Accenture! Our incredible people and our Salesforce, AWS, gen AI, and Agentic expertise, combined with Accenture’s technology, industry knowledge, and global footprint, will supercharge our gen AI and agentic capabilities to create new, exciting innovations for our customers.
Read Accenture’s press release to learn more about this exciting new chapter.
As the end of the summer approaches at NeuraFlash, we are determined to keep the party going as we dive into fall. And nothing keeps it going better than exceptional service.
