Retail Reimagined
GenAI, Amazon Connect, and the Future of CX in Retail
In this exclusive on-demand series, leaders from AWS, NeuraFlash, and the retail space kick off a bold conversation about how retail and consumer packaged goods brands are rethinking the contact center- and redefining what customer experience really means.From generative AI and omnichannel journeys to real-time personalization and measurable business impact, these sessions deliver expert insight for retailers navigating rapid change and rising customer expectations.What you’ll
Learn across the series:
- The biggest shifts in customer behavior—and how retailers must respond
- How brands are using Amazon Connect to unify service channels and outcomes
- Where GenAI is driving real ROI in contact center transformation
- Why service is no longer just a cost center—it’s a strategic growth driver
- What sets top-performing retail brands apart when it comes to CX innovation
Who’s in the conversation:
Hear from AWS industry experts, NeuraFlash product leaders, and retail executives who are building the future of customer service—today. Hosted by NeuraFlash and moderated by Tony Easterlin, Principal Go-To-Market Lead at AWS.
