Retail Reimagined
GenAI, Amazon Connect, and the Future of CX in Retail
In this exclusive on-demand series, leaders from AWS, NeuraFlash, and the retail space kick off a bold conversation about how retail and consumer packaged goods brands are rethinking the contact center, and redefining what customer experience really means. From generative AI and omni channel journeys to real-time personalization and measurable business impact, these sessions deliver expert insight for retailers navigating rapid change and rising customer expectations.
What you’ll learn across the series:
- The biggest shifts in customer behavior—and how retailers must respond
- How brands are using Amazon Connect to unify service channels and outcomes
- Where GenAI is driving real ROI in contact center transformation
- Why service is no longer just a cost center—it’s a strategic growth driver
- What sets top-performing retail brands apart when it comes to CX innovation
Who’s in the conversation:
Hear from AWS industry experts, NeuraFlash product leaders, and retail executives who are building the future of customer service—today. Hosted by NeuraFlash and moderated by Tony Easterlin, Principal Go-To-Market Lead at AWS.
