2020 / NeuraFlash Customer Success Story
Prior to the rise of covid-19 this craft retailer was looking to improve their customer service experience. They had..
Following the rise of covid-19, this craft retailer was forced to close stores and shutdown all channels except chat. Because of this, web chats increased from an average of 100 to 15,000 chat conversations per day
This craft retailer partnered with NeuraFlash, a leading AI and Chatbot partner of Salesforce to deploy a Service Einstein Bot. This Bot was built to handle high volume use cases, so agents could spend more time on complex issues. After this solution was deployed, it elevated the customer experience and optimized both employee & customer time.
This customers contact center did not have a chat channel and their primary channel of communication was phone. Their agents consistently handles use cases regarding store feedback and loyalty program account issues. Fielding these inquiries took 60+%of agent’s time & a large portion of this work was repetitive. Due to their high volume of questions this Franchise's goal was to
NeuraFlash partnered with this food & beverage company to deploy a brand new Chat channel along a customized Einstein Bot. The Bot handles the most common use cases, including fielding questions about store feedback and loyalty cards. Leveraging 7 different APIs, this bot provides customers with a seamless experience that allows self-service across many different use cases & avenues.
This software company needed to find a way to differentiate from competitors to provide a compelling partner experience while streamlining case management & optimizing their agent's efficiency to decrease the time it took to resolve cases. They needed a way to
NeuraFlash worked with multiple groups within the software company's organization to design a multi-functional chatbot specializing in self-service and improved partner-service routing. Overall providing an exceptional experience for their partners.