2020 / NeuraFlash Customer Success Story
Prior to the rise of covid-19 this craft retailer was looking to improve their customer service experience. They had..
Following the rise of covid-19, this craft retailer was forced to close stores and shutdown all channels except chat. Because of this, web chats increased from an average of 100 to 15,000 chat conversations per day!
This craft retailer partnered with NeuraFlash, a leading AI and Chatbot partner of Salesforce to deploy a Service Einstein Bot. This Bot was built to handle high volume use cases, so agents could spend more time on complex issues. After this solution was deployed, it elevated the customer experience and optimized both employee & customer time.