How a Home Security Company is Automated Peace of Mind for their Customers

In the world of home security, every second counts. This leading provider in the US Southeast was already relying on Salesforce Field Service to keep their field teams moving, but manual reschedules and high-touch processes were slowing them down and distracting from what mattered most: protecting customers.

To truly secure their operations, they turned to Agentforce Service Agent. This AI-powered solution plugged directly into their existing Field Service solution, automating tedious workflows like appointment changes and technician tracking, without disrupting the system they trusted.

The results? A field force now focused on safety, not scheduling. Appointment reminders go out a day in advance, customers can reschedule or cancel in a click, and 88% of all appointment changes are handled without a human touch. Accuracy is up. Costs are down. Customer satisfaction is climbing.

With Agentforce and Salesforce working hand in hand, this security company has turned operational efficiency into a competitive advantage, offering smarter service and peace of mind, right to the doorstep.