Hussein, a technology hands-on leader with 16+ years of experience in partner & customer-facing technical consulting, architecture & delivery roles across Network, unified communication, Contact Center & Cloud arena, was most recently the Director of Architecture at Fidelity Investments. In that position, his focus was on building cloud-native applications that utilized micro-services & event-driven architecture from the ground up in AWS. Prior to his career at Fidelity, Hussein was the Director of Technical Solutions & Custom Integrations at Cogito Corp, an MIT startup where his team created artificial intelligence solution that analyzes the human voice & provides real-time guidance to enhance behavior for Contact Centers. Additionally, Hussein has experience leading the Architecture & Deployment of Oracle’s Acme Packet’s products in various Fortune 500 within the Service Provider & Enterprise Markets.
As the Director of Salesforce Workforce Engagement & Contact Centers here at NeuraFlash, Hussein will be developing & heading a new emerging NeuraFlash practice focused on the Salesforce Workforce Engagement Platform. He will be engaging & building relationships with Salesforce Product Managers & key alliances associated with the Workforce Engagement platform to build a team that delivers great results for customers.
“NeuraFlash leadership is second to none. This company is built around the brightest minds in the industry” Hussein said. “I am looking forward to working with like-minded leaders & I am excited that I have the opportunity to use my knowledge to contribute to the growth of NeuraFlash.”
In addition to his role with the new Workforce Engagement practice, Hussein will be leading partnership teams to establish affiliation with leaders in the Amazon Connect market. This strong partnership will allow us to better help our customers leverage the power of voice in their contact centers.
Hussein has 6 Amazon Web Services Certifications, which include:
“We are extremely excited & fortunate to have such a highly accomplished, respected leader join our team at this pivotal time of NeuraFlash’s aggressive growth. Not only is Hussein a terrific person, his industry experience & commitment to his work will be invaluable as we develop a new emerging practice focused on Salesforce Workforce Engagement & Amazon Connect. We are constantly inspired by his relentless drive, technical aptitude & his ability to rapidly build strong customer and partner relationships. We are extremely lucky to have Hussein onboard. It will be an exciting run together!” -Brett Chisholm, CEO, NeuraFlash
To get to know Hussein on a more personal level, we asked him “What are three fun facts that people might not know about you?”
Want to work with Hussein? We are hiring! Check out our open positions here.