Salesforce Service Cloud

End to End Service & Contact Centers Experiences Powered by AI

Salesforce Service Cloud is the time saving, customer centric, relationship building software enhanced with AI. Leverage all channels, intelligent routing, elegant design & Best Practices w/ the Intelligent service experts.

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Master certified
20%
avg. reduction in agent handle time
20%
avg. Reduction in Cost
20%
avg. Increase iN CSAT
How can the New Virtual Call Center with Service Cloud Help you?
NeuraFlash helps you leverage AI, Digital Channels, intelligent routing, elegant design, and best practices to turn your call centers into profit centers and create solutions that help your team work & serve your customers from anywhere, at anytime.

We help you leverage:
Automation:
Empower Customers and Agents with Self Service & Agent assist or Deploy Einstein Bots for Service (Chat or Voice) to increase chat deflection.

Intelligent Omni-Channel: From design, routing & best practices to a best in class team to help your agents efficiently manage cases.

Digital Channels: In a mobile first world, provide all channels for your customers. Manage the various work streams and ensure your customers are prioritized to receive the best service, from the right person, anytime.

Service Cloud Voice: Natively Integrate the voice channel into your call center to immediately decrease cost & Increase agent efficiency. While having a full 360 degree view of the customer. Automate with a Voice Bot.

EMPOWER AGENTS & CUSTOMERS
Add AI & Automation to every layer of your contact center to enhance the service experience for the Agent & the Customer to increase Agent Efficiency and Customer Satisfaction. 
Voice & Chatbots for Service
Self-Service & Communities
Workforce management
Telephony & VOice SOlutions
Integrations & Performance Tracking
Agent Console & Routing
CASE STUDY: FOod & BEverage
Wendy’s Adds Salesforce Message for On the Spot Customer Service
Wendy's sought a way to deliver convenient customer service experiences on their customers’ preferred channels. While minimizing response time to customer inquiries and to meet and exceed the expectations of the younger demographic.

Partnering with NeuraFlash, Wendys deployed “Call or Text Us” CTA for 1-800 feedback line printed on every food bag across 6,000+ stores. Texting became 2nd largest channel by year 2, almost a quarter of communications. Real-time alert response system integration enables instant responses and remediation.

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NeuraFlash's Suit of Einstein Bot Products
Salesbot App for the Einstein Bot
Customers are seeking simple chat solutions to drive conversational engagement for their sales and marketing teams on their websites, replacing outdated forms. NeuraFlash's Sales Bot allows sales and marketing teams to quickly standup a conversational chatbot on their website. Provide customers a unique and personalized experience while leveraging a bot fully integrated into Salesforce!
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Headline
NeuraFlash's Case Bot allows support teams to quickly standup a conversational chatbot on their website and start handling Cases. Provide users a unique and personalized experience while leveraging a bot fully integrated into Salesforce!
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Einstein Bot UI Enhancer
NeuraFlash UI/UX Enhancer: Gives you the ability to embed the following visual components into the Embedded Service using the Lightning Web Components: Images, YouTube Videos, SlidersCarousels, Mini Cards, Forms, Pick lists, Radio Buttons, Bold Text, Italicized Text, Underlined Text, Hyperlinks.
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Einstein Bot Insights Package
Are you looking to understand how your Einstein Bot performs on your website and for your customers, today? The Einstein Bot Insights Package provides robust logging and a set of detailed reports for any Einstein Chatbot (sales or service focused) to measure performance, KPIs & ROI.
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NeuraFlash Einstein Bot Supervisor
NeuraFlash Bot Supervisor allows human agents to help the bot match intents or provide answers when it is unable to understand a user question on it’s own. Each interaction that a human agent helps the bot then power learning and improvements to the Einstein Bot as well as help the user before a full escalation to an agent occurs.
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Questions about the einstein bot

What is Service Cloud?

Service Cloud is built on Salesforce Customer 360, giving you a 360-degree view of your customers and enabling you to deliver smarter, faster, and more personalized service.In addition to being a pioneer in cloud-based sales force automation, Salesforce is the recognized leader for CRM customer engagement. With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels and on any device, was never easier.

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How can Service Cloud help my business increase loyalty retention and satisfaction?

When your customers have questions, your customer service team needs to be equipped to answer them quickly and easily. When your customer service is frictionless, customers are more likely to return to your product or service. Service Cloud gives agents the tools to deliver an outstanding customer experience, enabling them to work faster and more productively, which improves customer satisfaction and reduces costs. And with Service Cloud and Customer Communities, you can create a self-service community that allows customers to tap into the best information about your product, connect with peers, or contact a support agent when needed.

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How does Service Cloud increase agent productivity?

The Salesforce Lightning Console was designed with agent productivity in mind. With features such as email to case, skills-based routing, macros, and milestone tracking, Service Cloud gives agents the tools to quickly and efficiently respond to customers on any channel. Agents enjoy a streamlined, intuitive experience that gives them a 360-degree view of your customers, a comprehensive knowledge base, and access to company experts. It’s not just about your agents; your entire organization can glean insights from a case history or help provide technical expertise that answers a common service question.

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How Much More Efficient (some question here)?

Customers are increasingly engaging with your product or service via mobile apps. But are they able to access support within your app? Service Cloud offers Embedded Service for In-App Mobile & Web, which let you embed customer support directly into your apps. Create a connected knowledge base, enable live Chat, and manage case interactions all in the simplicity and control of your mobile app. You can take customer service even further with Community Cloud. Our self-service communities are responsive on any device, meaning you can create a single branded community where your customers can enjoy the same seamless experience to quickly find the answers they need from a mobile phone or tablet.

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More Questions? We've got answers.