When your customers have questions, your customer service team needs to be equipped to answer them quickly and easily. When your customer service is frictionless, customers are more likely to return to your product or service. Service Cloud gives agents the tools to deliver an outstanding customer experience, enabling them to work faster and more productively, which improves customer satisfaction and reduces costs. And with Service Cloud and Customer Communities, you can create a self-service community that allows customers to tap into the best information about your product, connect with peers, or contact a support agent when needed.
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The Salesforce Lightning Console was designed with agent productivity in mind. With features such as email to case, skills-based routing, macros, and milestone tracking, Service Cloud gives agents the tools to quickly and efficiently respond to customers on any channel. Agents enjoy a streamlined, intuitive experience that gives them a 360-degree view of your customers, a comprehensive knowledge base, and access to company experts. It’s not just about your agents; your entire organization can glean insights from a case history or help provide technical expertise that answers a common service question.
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Customers are increasingly engaging with your product or service via mobile apps. But are they able to access support within your app? Service Cloud offers Embedded Service for In-App Mobile & Web, which let you embed customer support directly into your apps. Create a connected knowledge base, enable live Chat, and manage case interactions all in the simplicity and control of your mobile app. You can take customer service even further with Community Cloud. Our self-service communities are responsive on any device, meaning you can create a single branded community where your customers can enjoy the same seamless experience to quickly find the answers they need from a mobile phone or tablet.
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Service Cloud is built on Salesforce Customer 360, giving you a 360-degree view of your customers and enabling you to deliver smarter, faster, and more personalized service.In addition to being a pioneer in cloud-based sales force automation, Salesforce is the recognized leader for CRM customer engagement. With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels and on any device, was never easier.
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