Unpacking Agentforce 3 & AI for voice with Salesforce
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June 25, 2025 – NeuraFlash and Salesforce Unpack Agentforce 3 and the Next Generation of AI Voice
NeuraFlash’s Tom Hebner, VP of Agentforce, and Patrick Beyries, SVP of Product and Innovation, joined Madhav Thattai, SVP & COO of Agentforce Product Management at Salesforce, for a powerful discussion exploring what’s next for AI-powered contact centers.
Salesforce’s #1 Agentforce partner, NeuraFlash demoed what’s possible with Agentforce Voice, bringing to life real-time automation, self-service, and seamless agent transitions through the power of AI. While the session centered on Agentforce 3 updates, Madhav confirmed that voice is on the product roadmap, reinforcing that what NeuraFlash demoed is exactly where the platform is headed.
Introducing Agentforce 3
The latest update includes:
- Enhanced UI and UX for improved usability
- Increased visibility and observability across the platform
- 200+ industry-specific actions and guided instructions that help to accelerate time to value
All of this is backed by expert implementation partners like NeuraFlash.
“What I really appreciate is how obsessed you are with customer success, that's what matters most. Going deep with customers ensures they see value quickly and get to the outcomes they care about. It also creates a rapid feedback loop that helps evolve the product and capabilities. That’s something we truly value in our partnership with you.”
— Madhav Thattai, SVP & COO, Agentforce Product Management
NeuraFlash, AI, and the Contact Center
We were honored to be featured in Salesforce’s Agentforce 3 launch announcement, and it’s no surprise why. NeuraFlash has been at the forefront of AI from the very beginning. Our founding team helped shape the future of conversational technology, launching Salesforce’s first AI chatbot and continuing to lead through every wave of innovation since.
That legacy lives on today. NeuraFlash is now Salesforce’s #1 implementation partner for both Agentforce and Service Cloud Voice, two areas where we’ve delivered unmatched success for our customers.
As Tom Hebner shared during the session, our experience translates into results. While traditional bots automate around 20–25% of chat volume, NeuraFlash-built Agentforce Agents consistently double that impact. And with voice capabilities officially on the roadmap, that momentum is only building.
Voice is on the roadmap, introducing Agentforce Voice
Salesforce is officially bringing AI to voice, a key highlight Madhav Thattai shared on the product roadmap, signaling just how quickly Salesforce’s AI capabilities are evolving. Patrick Beyries emphasized that Agentforce Voice is set to transform the contact center by unifying voice data, digital interactions, and real-time agent input. The result? A smarter, more efficient, and higher-performing voice channel than ever before.
For years, businesses have looked to shift away from voice in favor of digital. But with continued AI innovation, that mindset is shifting. Voice is now becoming a more personalized, flexible, and cost-effective service channel, delivering better experiences at scale.
Want to See It in Action?
Interested in learning more about how Agentforce Voice can transform your contact center?
At NeuraFlash, we’re the trusted experts behind the most successful Agentforce and Voice deployments. As Salesforce’s #1 partner in these areas, we bring unmatched technical depth and real-world industry use cases to help you see value faster. Our conversational design teams create high-performing systems, while our integration specialists ensure your data flows seamlessly. The result? Measurable ROI, lower costs, and smarter, more efficient customer service powered by voice.
Contact us for a custom demo or to get access to the full webinar recording.
