Seamless, Personalized Service Experiences

Allow for seamless 24/7 self service by employing a conversational chatbot to assist customers in finding their order status or getting an update on their delivery without needing to escalate to a human. Add a SMS bot to your service efforts to automatically track activity for your customers and proactively notify them of schedule changes or delays all without putting strain on your customer care team and expand service support outside of business hours.

With an Appointment Bot you are able to proactively alert customers to set annual appointment, schedule appointments, modify appointment date/time, confirm appointments in advance and send ETA updates. This allows you to help customers set and manage appointments in an accurate and efficient fashion by allowing them to proactively book/modify appointments, sending reminders and confirmations, tracking estimated arrival times, and enabling customers ratings all without a live agent and avoiding long call wait times or transfers. Deploy on SMS or on the Web!

A good chatbot is not a stand alone tool. The real power of a chatbot is the ability to escalate to a live agent when necessary right from the chat window. We can’t take away the “human” aspect of providing experiences. There will always be a time where your bot won’t be able to answer a question, or the question is too complex for it to handle. In these cases, it's important to have an escalation strategy in place to transfer the conversation to a live agent or to create a case if an agent is unavailable. NeuraFlash are experts at creating a seamless escalation strategy so that you don't have to worry about a thing. We'll provide you with the best practices, NLP and guidance to create a seamless experience for your customers and your agents!