Creating a Differentiating Experience in the New World of Customer Service

Join us for a half day workshop to find out how easy it is to deliver world-class support, & see a 20% cost reduction in your contact center, increase employee happiness on the #1 Customer Service Platform, Salesforce and their AI & Contact Center go-to partners - NeuraFlash and Playvox.

Contact centers have always been adaptable to new channels. What started as the ‘call center’ quickly became a ‘contact center’ & as customers go digital, organizations are looking to stay ahead of the curve with automation, artificial intelligence, machine learning, & 360 Degree omnichannel agent experience.Do any of these challenges sound familiar?

• You receive too much traffic for your agents to handle
• You have a high volume of calls driven by common questions
• Your customers expect that you know who they are when they reach out
• Your agents aren’t optimally being utilized

With an increase in customer service inquiries, coupled with high turnover & agent attrition, technology is expected to play an important role in how your future customer engagement operates. Join Salesforce, NeuraFlash & PlayVox on November 9th for a half day workshop as we dive into the latest in service trends, priorities, & challenges. We will provide you with the tools & workforce management techniques to deliver successful contact center strategies for the future, through a mix of stories, group discussions & an in-depth demonstration!You’ll leave feeling equipped with exclusive insights from our team of experts that have already transformed customer’s to the ‘new norm’ & are reaping the rewards of customer loyalty as a result. We hope to see you there!

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