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Diligent Replaces Outdated Zendesk System with Service Cloud for all 17 of their Brands

Diligent needed to standardize their service center after a series of acquisitions brought a variety of systems. Agents did not have access to the right internal knowledge and could not meet the needs of their customers. NeuraFlash migrated their Zendesk system to Service Cloud, creating multiple customer experience clouds and easy to use templates for consistent branding and easy customization.

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January 10, 2022
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Events

Unlocking ROI with Change Management for Service Transformations

Diligent needed to standardize their service center after a series of acquisitions brought a variety of systems. Agents did not have access to the right internal knowledge and could not meet the needs of their customers. NeuraFlash migrated their Zendesk system to Service Cloud, creating multiple customer experience clouds and easy to use templates for consistent branding and easy customization.

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January 10, 2022
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Events

Diligent Replaces Outdated Zendesk System with Service Cloud for all 17 of their Brands

Diligent needed to standardize their service center after a series of acquisitions brought a variety of systems. Agents did not have access to the right internal knowledge and could not meet the needs of their customers. NeuraFlash migrated their Zendesk system to Service Cloud, creating multiple customer experience clouds and easy to use templates for consistent branding and easy customization.

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January 10, 2022
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