Events | Campfire

Einstein Bot Workshop

It's time to rethink consumer engagement with HIPAA-compliant Einstein chat bots. Customers have recognized a 24% increase in case deflection via self-help with chat bots, and a 30% increase in customer satisfaction! Leveraging chat bots frees your employees up to focus on higher priority tasks, and offers 24/7 virtual support.

Please join us at the Salesforce Chicago tower for this hands-on chat bot workshop and introduction to the power of Salesforce, built on our secure and customizable platform, Health Cloud. Health Cloud helps teams across all healthcare and life sciences disciplines drive digital transformation, improve efficiencies, and reduce costs.

More than just building confidence in one capability, this workshop includes exposure to Salesforce best practices in healthcare across the enterprise. You will gain first-hand experience with building chat bots, with the goal of having a live chat bot by the end of the day. Throughout the day, you’ll learn from Salesforce specialists and experts from NeuraFlash, a leading and innovative Salesforce partner with an impressive track record of customer success.
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333 W Wolf Point Plaza, Chicago
June 20th, 9am to 4pm CT
Continental breakfast
& lunch will be served
Drew Schildwächter
Principal Solution Engineer
Drew is a Distinguished Engineer for Healthcare at Salesforce. Prior to Salesforce Drew performed pre (SE) and post sales roles (developer, architect, PM) for Oracle and a systems integrator. Drew has sold and implemented Oracle, Salesforce, Microsoft, UIPath, and other technologies. Prior to his career in high-tech, Drew was a US Marine infantry officer and foreign military force advisor.
Jhad Katerji
Director, Solution Engineering
Jhad has been focused on contact center transformations & Artificial Intelligence for business implementations for 4+ years. He has been involved in over 100 bot implementations and has been a driving force with two of the highest volume chat bots in the ecosystem.
Jenna Singer
Lead Solution Engineer
Jenna is a Service Specialist for Enterprise Healthcare at Salesforce. Prior to her 4 years with Salesforce, Jenna worked as a Health Cloud Lead at a systems integrator and has 8+ years experience in the EHR Implementation consulting space. She is passionate about helping her customers find ways to elevate the healthcare consumer experience.